Service Desk Analyst - Student

First Nations Health Authority; Vancouver; On-site; Full time

Job summary

A leading health organization is seeking a Service Desk Analyst - Student to provide tech support and assist with IT inquiries. This role offers hands-on experience in a collaborative environment, ideal for those studying IT. Join a team committed to improving health outcomes for BC First Nations.

Benefits

Access to LinkedIn learning

Mindful Mondays

Qualifications

• Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.

Responsibilities

• Primary point of contact for all tech-support needs.
• Handling and resolving customer inquiries such as password resets and equipment preparation.

Skills

Multitasking

Excellent written and verbal communication skills

Education

Education in IT or a related field of study

Job description

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Salary Comment The Pay Range is the minimum and maximum hourly rate.

Incumbents completing Bachelor’s degrees are typically hired between the minimum and midpoint of the pay range based on their knowledge, skills, abilities and experience in relation to the role requirements.

Incumbents completing Master’s degrees are typically hired between the midpoint and maximum of the pay range based on their knowledge, skills, abilities and experience in relation to the role requirements.

About us
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

FNHA is proud to have been named one of BC’s Top Employers for 2025. Learn more about why we were selected here .

The Info Technology team is looking for enthusiastic students to join our team. You will be provided opportunities to learn from hands on experiences and collaborating with experienced individuals in this field.

Title: Service Desk Analyst - Student
Salary: $19.87 - $24.66 - $29.43 per hour (pay range explained below)
Contract: Term - until August 29, 2025
Hours: Casual – 37.5 hours (core hours Mon-Fri 9am-3pm)
Location: Various offices in Metro Vancouver (Downtown Vancouver offices and Park Royal Office) - locations on the ancestral Coast Salish Territories of the Squamish, Musqueam & Tsleil-Waututh Nations. This a 100% on-site / in-office position.

About the role
As the Service Desk Analyst - Student, you will be the primary point of contact for all tech-support needs. You will be handling and resolving customer inquiries such as password resets, laptop imaging, equipment preparation for new hires, and managing shipments. As well, you will be collaborating with IT staff while providing support for Service Desk inquiries and issues.

About you
Education

• Education in IT or a related field of study

Experience

• Some experience supporting IT environments; such as hardware, software, multi-function devices, cell phones etc.

Knowledge

• Multitasking
• Excellent written and verbal communication skills
• Must be able to collaborate with customers and other IT staff

Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits from day one, including:

• Access to LinkedIn learning
• Mindful Mondays
• And more!

The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis.

We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

The Pay Range is the minimum and maximum annual salary based on full time equivalent hours.
Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.

How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button.