Front Services Team Member

Powell River Educational Services Society; Powell River; On-site; Full time

Job summary

A leading organization in health care and social assistance is seeking a Front Services Team Member to join their WorkBC team. This full-time position involves client intake, appointment scheduling, and providing support to job seekers. The ideal candidate will have strong computer skills, experience in a frontline office environment, and the ability to handle sensitive information with discretion. Competitive extended health benefits and a matching RSP plan are offered.

Benefits

Competitive extended health benefits

Up to 4% matching RSP plan

Qualifications

• Minimum two years of experience in a frontline office environment.
• Able to handle confidential information with discretion.
• Experience working with individuals with complex barriers.

Responsibilities

• Client intake, appointment bookings, and eligibility assessments.
• Support job seekers with resume writing and job search guidance.
• Maintain agency’s social media presence and marketing efforts.

Skills

Strong computer skills

Time management

Conflict resolution

Marketing skills

Education

Completion of a related post-secondary program

Tools

MS Office

Scheduling Software

Job description

Sector: Health care and social assistance

Posting Date: May 20, 2025

Location: Powell River/qathet Regional District

Schedule: Monday to Thursday, 8am-5pm, rotating Wednesday evening shifts of 11am-7:30pm

Salary Or Wage: $25.05 per hour

Start Date: As soon as possible

Job Type: Full Time

List of Requirements

Education and Experience

• Completion of a related post-secondary program and/or the equivalent combination in skills and experience.
• Minimum two years of experience in a frontline office environment using office systems and procedures.
• Strong computer skills using MS Office, including Word, Excel, and Outlook, Scheduling Software.
• Strong time management and organizational skills.
• Able to handle confidential information with discretion and integrity.
• Kind and assertive boundary setting, de-escalation, and conflict resolution.
• Assessing client need and providing support both in person and in a virtual service delivery environment.
• Autonomous decision making based on complex/nuanced policy.
• Research and technical writing.
• Marketing skills including social media, content development, and ad design.
• Cross-training, providing mentorship to, and collaborating with other employees.
• Working with individuals with complex barriers and a broad range of cultural backgrounds and world views through a lens of anti-racism, anti-oppression, and trauma informed practice.

Other

• A satisfactory criminal record check, including a vulnerable sector check, is mandatory at time of job offer.

List of Duties

• The Front Services Team Member plays a pivotal role on the WorkBC team, within the Employment Services.
• This includes client intake, appointment bookings, eligibility assessments, service referrals, and adept use of software tools.
• They provide crucial support to job seekers through resume writing, cover letter creation, job search guidance, and maintenance of the Career Lab and agency’s social media.
• Additionally, they engage in labor market research, disseminate relevant data, post jobs for employers, contribute to agency marketing efforts, and oversee daily office procedures to ensure efficiency and organization.
• Strong client interactions, technological proficiency, and a commitment to inclusivity and community welfare are essential for this role.

Front Desk

• Effectively communicate the full range of WorkBC services and make relevant referrals.
• Assess client needs, and navigate WorkBC policy, to make client service eligibility determinations.
• Guide clients through technical registration processes, and troubleshoot issues if they arise.
• Support clients in potentially stressful situations and engage in de-escalation techniques, as needed.
• Schedule appointments, answer telephones, make reminder calls, and notify counsellors of cancellations.
• Orient clients to self-help area and WorkBC services; ensure self-help area is maintained and resourced.
• Offer tailored support to clients in writing resumes and cover letters, using up-to-date best practices.
• Provide technical support for client job search: sending emails, applying online, scanning documents.
• Support employers in posting jobs, advising on best practices; maintain online and in-house job boards.
• Assist clients in discovering employment opportunities, training programs, and job search resources.

Labour Market Information / Social Media

• Research, organize, and analyze labour market information and disseminate it in written and visual formats.
• Maintain agency’s social media presence (Facebook, Instagram, etc.) on a daily basis.
• Support marketing-related tasks including monthly observances and monthly marketing campaigns.

Other Duties

• Office systems and procedures, for example: opening/closing, maintaining supplies, scheduling, tidying.
• Work flexible days and shifts, as required.
• Perform other related duties, as required.
• Competitive extended health benefits and an up to 4% matching RSP plan.
• Job closes on June 3, 2025 at 12PM.

How to Apply

To apply for this job please use one of the methods listed below:

Lift's Employment Services posts this position as a free service for the community. Lift does not screen employers or applicants, and assumes no responsibility or liability for the job posting. Any arrangements are between the job seeker and the employer.