Bilingual Customer Service Agent

TELUS; Montreal; On-site; CAD 40,000 - 50,000; Full time

Job summary

TELUS is seeking a Bilingual Customer Service Agent to join their Call Centre team. The role involves providing exceptional customer service, scheduling appointments, and collaborating with various departments. Ideal candidates are bilingual in French and English, possess a high school diploma, and have a customer service focus. This full-time position offers a positive work environment with opportunities for growth and development.

Benefits

Health and dental benefits

3 wellness days per year

3 weeks of vacation per base year

Pension with up to 5.8% employer contribution

Access to TELUS Common Share Purchase

Skills development opportunities

Qualifications

• Bilingual in French and English (spoken and written).
• At least 1 year of call centre experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Answer and make calls to schedule and confirm appointments.
• Respond professionally to reservation requests.
• Provide exceptional customer service.

Skills

Customer Service

Bilingual (French and English)

Professional demeanor

Desire to improve and learn

Education

High school diploma

Tools

Windows Office

Job description

Join to apply for the Bilingual Customer Service Agent role at TELUS .

Get AI-powered advice on this job and more exclusive features.

• Work schedule Monday to Friday - NO nights or weekend shifts!
• Health and dental benefits, including life and long-term disability insurance
• 3 wellness days per year plus 3 weeks of vacation per base year
• Pension with up to 5.8% employer contribution
• Access to TELUS Common Share Purchase
• Skills development and customer experience opportunities

About TELUS Health

We are a national healthcare network committed to improving health outcomes through technology, collaboration, and innovation. Join us to help shape Canada's healthcare future.

Role Impact and Expectations

Our Call Centre team values a positive environment, growth, and high-quality service. We seek dynamic individuals with a customer service focus to join our team and make a difference.

Responsibilities

• Answer and make calls to schedule and confirm appointments
• Respond professionally to reservation requests
• Inform customers about services offered
• Collaborate with departments including TELUS Health Care Centres
• Provide exceptional customer service
• Maintain knowledge of TELUS Health processes, products, and services
• Perform related administrative tasks
• High school diploma
• Bilingual in French and English (spoken and written)
• Proficiency in Windows Office (Word, Excel, Outlook)
• Professional and mature demeanor
• Desire to improve and learn
• Patient, courteous, and energetic

Preferred Qualifications

• At least 1 year of call centre experience
• Knowledge of medical terminology
• Employment type : Full-time
• Job function : Other
• Industries : IT Services, Telecommunications, Utilities

J-18808-Ljbffr

Create a job alert for this search