Bilingual Customer Service Agent

Intello Technologies Inc.; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare technology company is seeking enthusiastic individuals for a customer service role. This position involves answering calls, managing reservations, and providing exceptional service in a supportive team environment. Ideal candidates will be bilingual in French and English, possess a high school diploma, and have strong attention to detail. Join us to make a positive impact in Canada’s healthcare ecosystem.

Benefits

Health and dental benefits

3 wellness days per year

Pension participation

Career growth opportunities

Qualifications

• Bilingual in French and English is mandatory.
• High school diploma required.
• Good knowledge of Windows Office suite.

Responsibilities

• Answer incoming calls and manage reservations.
• Respond to customer inquiries professionally.
• Maintain knowledge of services offered.

Skills

Customer Service

Bilingual (French and English)

Attention to Detail

Education

High School Diploma

Tools

Windows Office Suite

Job description

Select how often (in days) to receive an alert :

• Work schedule Monday to Friday - NO nights or weekend shifts!!
• Enjoy a health and dental benefits package that includes life and long-term disability insurance
• Enjoy 3 “wellness” days per year in addition to the 3 weeks of vacation per base year we offer
• Pension participation with a proportionate employer contribution of up to 5.8%
• Access to TELUS Common Share Purchase
• 40% discount on an existing plan offered by TELUS / Koodo
• Acquire essential skills and hands-on customer experience that will help you develop your career
• Be in control of your training through a range of formal, informal and social training and development opportunities

Who is TELUS Health?

We are a national network of healthcare professionals dedicated to controlling health risks, promoting healthier lifestyles and improving the well-being of patients. Our network of clinics is among the largest in the country. We are committed to providing better healthcare resources for everyone. We rely on the power of technology to provide Canadians with the best health outcomes. Our digital solutions foster collaboration and effectiveness in many ways : by keeping teams of professionals in contact, by streamlining processes, and by giving patients the opportunity to take charge of their health.

We are currently seeking enthusiastic people who care about customer service and are looking to work in a friendly environment based on cooperation and mutual support. Join our team and help shape the future of Canada’s healthcare ecosystem.

The impact you’ll make and what we’ll accomplish together

The members of the Call Centre team believe in maintaining a positive work environment that encourages growth, team spirit and diversity. We are proud of our work, and we’re committed to providing high-quality service to our customers by showing initiative and a meticulous work ethic. If you’re a dynamic worker with a strong focus on customer service, read on!

You’re looking for new challenges and want to excel in your work, be a part of an energetic and dedicated team, and truly make a difference. You have everything we’re looking for, so be the missing piece of the puzzle and join a team that’s committed to top customer service performance.

Our dynamic managers will invest in your growth by offering ongoing training and encouraging your professional development.

Here's how :

• Answer incoming calls and make outgoing calls to make and confirm appointments
• Respond courteously and professionally to our customers’ various reservation requests
• Inform existing and potential customers about the different services we offer
• Manage and process reservation requests and confirmations via email while maintaining the highest level of service and professionalism
• Work in close collaboration with the various departments, including TELUS Health Care Centres
• Offer exceptional service to our customers and exceed their expectations
• Maintain and develop your knowledge of TELUS Health Care Centre processes, products and services
• Perform all other related phone and administrative tasks

You’re the missing piece of the puzzle

• High school diploma
• Bilingual French and English mandatory (spoken and written)
• Good knowledge of the Windows Office suite (Word, Excel, Outlook), strong computer skills
• Professionalism and mature approach with customers
• Desire for continuous improvement
• Patient, courteous and dynamic
• Strong attention to detail

Great-to-haves

• Call centre experience, minimum of 1 year
• Knowledge of medical terminology

Salary Range : $17-$27

Performance Bonus or Sales Incentive Plan : 0%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as :

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166

Physicians using TELUS Health electronic medical records

140 million+

Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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