Guest Support Analyst

lululemon; Vancouver; Hybrid; CAD 66,000 - 86,000; Full time

Job summary

A leading company in performance apparel is seeking a Guest Support Business Analyst to analyze employee performance and provide actionable insights. This hybrid role requires expertise in data analysis, particularly with Power BI, SQL, and Python. The ideal candidate will thrive in a collaborative environment and contribute to strategic initiatives that enhance guest support operations.

Benefits

Health and dental benefits

Mental health plans

Paid time off

Retirement matching

Employee discounts

Wellness programs

Development courses

Mentorship and leadership programs

Qualifications

• 3+ years experience in an analytics-focused role.
• Expert-level Power BI skills.
• Strong experience or education in SQL and Python.

Responsibilities

• Analyze & provide actionable insights on Guest Support employee performance.
• Create presentations, business commentary, and dashboards for Guest Support partners.
• Consult on data warehouse integrations and collaborate with technical reporting partners.

Skills

Power BI

SQL

Python

Data modeling

Communication

Tools

Salesforce

Job description

Requirements

Description & Requirements

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. This includes creating an equitable, inclusive, and growth-focused environment for our people.

Workplace arrangement

This role is classified as hybrid under our SSC Workplace Policy. Work is performed onsite at least 4 days per week. Applicants must be located in, or willing to relocate to, the specified work location.

About This Team

• The Guest Support Business Analyst is responsible for strategic initiative, people, and operational performance analysis of Guest Support teams.

A Day In The Life

• Analyze & provide actionable insights on Guest Support employee performance to varying levels of leadership.
• Create presentations, business commentary, and dashboards for Guest Support partners.
• Perform modeling/simulations, sensitivity analysis, hypothesis creation, and testing.
• Consult on data warehouse integrations and collaborate with technical reporting cross-functional partners.
• Share trends, identify gaps, and make recommendations for Guest Support operations and strategic initiatives through data storytelling.
• Collaborate with cross-functional partners on high-impact requests to identify reporting solutions and provide insights.

Qualifications

• 3+ years experience in an analytics-focused role.
• Expert-level Power BI skills.
• Strong experience or education in SQL and Python.
• Knowledge of Salesforce or contact centre CRM is an asset.
• Excellent verbal and written communication skills.
• Experience with data modeling principles and best practices.
• Proven ability to define clear business requirements for ambiguous questions.
• Ability to simplify complex analysis into clear conclusions for executive leadership.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility.
• Possess an entrepreneurial spirit and innovate continuously.
• Communicate with honesty and kindness, creating a safe space for others.
• Lead with courage, embracing the possibility of greatness over fear of failure.
• Foster connection by prioritizing people and building trust.
• Bring fun and joy to work, not taking oneself too seriously.

Additional Notes

Authorization to work in Canada is required.

Compensation And Benefits

Salary range: $66,000-$86,000 annually, based on market location, knowledge, skills, experience, and internal equity. Benefits include bonuses, health and dental, mental health plans, paid time off, retirement matching, employee discounts, wellness programs, development courses, mentorship, and leadership programs. Benefits are subject to eligibility and may change without notice.