Senior IAM Systems Support Analyst

Royal Bank of Canada; Vancouver; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading financial services company is seeking a Senior Technical Systems Analyst to deploy and support Customer Identity and Access Management Services. The role involves incident management, risk compliance, and collaboration with various teams to enhance system performance. Ideal candidates will have experience in IAM applications and a strong background in technical systems analysis. Join a dynamic team that values growth and teamwork while making a meaningful impact in the community.

Benefits

Comprehensive Total Rewards

Flexible benefits

Competitive compensation

Stock options

Leadership support for development

Flexible work/life balance options

Qualifications

• 3-5 years of experience supporting IAM applications like Okta and Entra ID.
• Experience troubleshooting system issues in complex environments.

Responsibilities

• Provide joint primary and on-call support, troubleshoot incidents.
• Manage ongoing server migrations and software upgrades.
• Collaborate with development teams to identify defects.

Skills

Technical System Analyst

Communication

Cybersecurity

Education

Bachelor's degree in computer science

Tools

JIRA

Confluence

Jenkins

Nexus

Job description

As the Senior Technical Systems Analyst, you will be responsible for deploying and supporting Customer Identity and Access Management Services within RBC and its subsidiaries using Okta and Entra ID (Azure AD). The ideal candidate is passionate about technology and cybersecurity with experience in Identity and Access Management (IAM) and direct knowledge and experience with the configuration and deployment of large-scale enterprise solutions including infrastructure, application, and vendor support services.

Job Description

What will you do?

1. Incident Management: Provide joint primary and on-call support, troubleshoot, and perform root cause analysis of incidents.
2. Risk & Compliance: Manage ongoing server migrations and upcoming software upgrades.
3. Change Management: Deploy code to supported environments.
4. Participate in new project initiatives.
5. Document internal application support procedures to improve service delivery and resiliency.
6. Interface with vendor support processes and contacts for additional technical support.
7. Collaborate with development teams to identify defects and opportunities for automation and enhancements.
8. Participate in architecture and design discussions regarding solutions and enhancements.
9. Work with engineering, architecture, and infrastructure SMEs to define and elaborate all aspects of the IAM solution architecture.
10. Build and maintain test and production environments, ensuring patching, currency, testing, hotfixes, service packs, and application integrations are maintained.
11. Support all implementations for testing and production environments, communicating upcoming changes and identifying post-production testing requirements.
12. Develop and maintain strong relationships with team members and stakeholders using various communication techniques.

What do you need to succeed?

Must-haves

1. Bachelor's degree in computer science or equivalent work experience.
2. 3-5 years of Technical System Analyst experience with knowledge in installation, configuration, and support of scalable and complex systems, including servers, web servers, databases, and application interfaces.
3. 3-5 years experience supporting IAM applications like Okta and Entra ID (Azure AD).
4. Experience troubleshooting system issues in complex environments.
5. Knowledge of server-side technologies including caching, asynchronous processing, and multi-threading.
6. Understanding of cybersecurity principles such as confidentiality, integrity, and availability.
7. Excellent verbal and written communication skills.
8. Ability to work independently and manage multiple priorities effectively.
9. Quick learner with the ability to acquire new technologies, skills, and business knowledge.

Nice-to-have

1. Knowledge of RBC provisioning processes.
2. Exposure to authentication and authorization applications like Okta or Azure AD.
3. DevOps experience with CI/CD tools such as Jenkins, Nexus, JIRA, and Confluence.
4. Industry-related certification such as CISSP.
5. Knowledge of financial services applications and processes.
6. Familiarity with IT standards, methodologies, and audit requirements.

What's in it for you?

We thrive on challenges, progressive growth, and teamwork to deliver trusted advice that helps our clients thrive and communities prosper. We value support, potential, making a difference, and mutual success.

• Comprehensive Total Rewards including bonuses, flexible benefits, competitive compensation, stock options where applicable.
• Leadership support for your development through coaching and opportunities.
• Opportunity to make a meaningful impact.
• Work in a dynamic, collaborative, high-performing team.
• World-class training programs in financial services.
• Flexible work/life balance options.
• Challenging work and increasing responsibilities.
• Building close relationships with clients.
• Access to diverse job opportunities across business and geographies.

Additional Information

Location: Vancouver, Canada

Work hours: 37.5/week

Employment Type: Full-time, Regular

Platform: Technology and Operations

Posted Date: 2025-05-05

Application Deadline: 2025-05-30

Note: Applications accepted until 11:59 PM the day before the deadline.

Inclusion and Equal Opportunity Employment

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