Dynamics 365 F&O Operations / Support Consultant or Senior Consultant

BDO; Vancouver; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Dynamics 365 F&O Operations / Support Consultant to provide client support and enhance business processes. The role requires expertise in Dynamics 365 F&O and effective communication skills. Join a team that values integrity, respect, and collaboration while working flexibly from anywhere in Canada.

Qualifications

• Minimum 3 – 5+ years of Dynamics 365 F&O consulting experience.
• Experience in working on functional design and configuration.

Responsibilities

• Provide remote client support and consultation regarding technical issues.
• Lead D365 F&O enhancement projects to maximize client benefits.

Skills

Communication

Problem Solving

Team Collaboration

Education

Dynamics 365 F&O certifications

Tools

Dynamics 365 F&O

Job description

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

BDO Canada is currently in the process of recruiting a full-time permanent Dynamics 365 F&O Operations / Support Consultant or Senior Consultant to join our growing team. With the ability to work from anywhere in Canada, the position will be responsible for providing post-implementation application support to BDO’s clients, as well as taking part in D365 F&O enhancement / optimization projects.

Working Hours : While the position will typically offer standard 7.5 working hours each day, candidates must be flexible to accommodate shifting their regular working hours to support clients in different time zones (within Canada) when required.

BDO Digital provides implementation and support services for accounting and enterprise resource planning (ERP), customer relationship management (CRM) and business intelligence (BI) solutions to our clients across Canada. BDO Digital is a Microsoft Gold Certified partner and was named Microsoft Canada Partner of the Year for 2024.

Key Accountabilities and Responsibilities :

Leverage knowledge of Dynamics 365 F&O to provide remote client support and consultation regarding technical issues via phone, remote system access and Microsoft Teams information sessions

Troubleshooting client incidents / requests and reproducing the issues in a separate development environment

Utilize effective communication and listening skills with customers and colleagues to troubleshoot technology issues and provide guidance / support

Analyze customer business needs and objectives and providing in-depth application expertise in targeted business areas, streamlining customer business processes to achieve greater ROI within the context of D365 F&O

Lead D365 F&O enhancement / optimization projects to help clients maximize the benefits for their organizations and ensure alignment to their business processes

Participate in other team initiatives when needed

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work : Integrity, Respect and Collaboration

You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your experience and education

Required

Minimum 3 – 5+ years of Dynamics 365 F&O consulting experience, with strong expertise in either the Finance functional area

Dynamics 365 F&O certifications in the relevant business disciplines will be considered in our selection process

Process analysis, redesign, and documentation experience

Experience in working on functional design, configuration, and process alignment with a detailed understanding of Financial System concepts and general module functionality.

Beneficial

Experience working and supporting with ISV’s (SKG)

Knowledge of one or more other functional areas of Dynamics 365 F&O such as Trade & Logistics, Sales or Talent / Human Resources, is preferred

Knowledge of ITIL principles or working in Operational environment. ITIL Foundation certification would be an advantage

Knowledge on various Audit process would be advantage

General

Excellent communication and interpretive skills. Communicating with clients and clarifying their needs will be a daily activity.

Perform as a committed team player. The success on each project depends on the combined efforts of the implementation team.

Highly organized and able to work well under pressure both from clients and from team members.

Flexible and adaptable to change. We implement change for diverse clients on a daily basis.

Self-motivated. Learning new skills without prompting is expected.