E-Learning Product Specialist

Canadian Inclusion; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Comprehensive health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive base salary

$4,800 certification bonuses per year

Travel incentive bonuses

Job summary

PBS invites an E-Learning Product Specialist to shape learning journeys for dealers and staff via the PBS Academy. You will partner with multiple departments to test software, storyboard videos, and author interactive materials that demonstrate PBS features and benefits.

Ideal candidates bring strong communication, organization, and multitasking skills. This full-time role includes travel across Canada and the U.S., with extensive professional development and certification incentives.

Qualifications

• High school diploma required.
• Customer service and dealership experience is a plus.
• Strong communication skills in English.
• Excellent organizational and multitasking abilities.
• Ability to work both independently and in a team.

Responsibilities

• Research software releases to update product documentation.
• Communicate complex features clearly and compellingly.
• Monitor product lifecycle and update course content.
• Storyboard engaging PBS Academy content.
• Maintain project documentation and course folders.
• Create content for internal certifications and training.

Skills

Verbal and written communication

Organizational skills

Multi-tasking

Teamwork and independence

Adaptability to change

Customer service mindset

Education

High school diploma

Tools

Microsoft Office Suite

Web proficiency

Job description

Internal Job Title: E-Learning Product Specialist (All Silos)

Reports To: Team Lead, E-Learning Product Specialist

Job Requirement(s): Occasional travel required (4-8 week per year throughout the US and Canada)

No. of Openings: 01

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

The Product Education department is looking to hire a talented, positive, and detail-orientated e-Learning Product Specialist to join our growing team. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base utilizing the PBS Academy. As an e-Learning Product Specialist, you will be responsible for partnering with other PBS departments to test software, storyboard videos, write technical documentation, and other interactive learning material to teach our dealership customers and internal staff the features and functionality of the PBS software. This role is for someone who thinks bigger than traditional technical writing and wants the opportunity to shape the learning journey for our internal and external customer base, utilizing the PBS Academy.

Job Responsibilities:

• Proactively research new software releases to update Product Documentation
• Communicate complex features in a compelling, clear, and effective way
• Monitor the product lifecycle and coordinate course content updates
• Storyboard engaging course content for the PBS Academy
• Maintain project documentation and course folders
• Understand automotive dealership processes related to software features to communicate the benefits of the PBS software effectively
• Develop and manage educational content for internal certifications
• Facilitate Certification Presentations (minimum one certification required)
• Provide product training when needed
• Develop product-related content for marketing and sales materials
• Collaborate with other PBS departments to create content
• Act as a PBS software advocate

Qualifications:

• High school diploma
• Previous customer service and dealership experience will be considered an asset
• Computer proficiency in Microsoft Office Suite – web
• Have excellent verbal and written communication skills (English)
• Strong organizational skills with great attention to detail
• Action-oriented, multi-tasker who excels in a multi-project environment
• Ability to embrace variety, structure, change, and innovation
• Works well both with a team and independently

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive employee referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.