E‑Commerce Customer Support Specialist (Montreal)

TELUS Digital; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

TELUS Digital is hiring Customer Service Representatives (CSRs) in Montreal, Canada. This full-time role involves assisting users on a major retail e-commerce platform, ensuring prompt and detailed solutions for merchants and customers.

The ideal candidates will have 2-5 years of experience, be fluent in English, and demonstrate strong multitasking and technical troubleshooting abilities. A passion for learning and adaptability to new technologies are essential for success in this dynamic environment.

Qualifications

• 2-5 years of professional experience, including at least 2 years in customer service.
• Typing speed of at least 30 words per minute.
• Ability to adapt to new technologies and receive constructive feedback.

Responsibilities

• Provide users with solutions and product/service recommendations through chat, email, and phone.
• Troubleshoot software and hardware issues, offering guidance for resolution.
• Stay updated on product and support offerings, recommending new features.

Skills

Customer service experience

Fluent in English (C1)

Technical troubleshooting

Multitasking skills

Effective communication

Job description

TELUS Digital is hiring Customer Service Representatives (CSRs) in Montreal, Canada. This full-time role involves assisting users on a major retail e-commerce platform, ensuring prompt and detailed solutions for merchants and customers.

The ideal candidates will have 2-5 years of experience, be fluent in English, and demonstrate strong multitasking and technical troubleshooting abilities. A passion for learning and adaptability to new technologies are essential for success in this dynamic environment.