E-Commerce Client Services & Fulfillment Coordinator

Socket.dev; Montreal (administrative region); On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Various paid time off programs

Tele-medicine

Employee Assistance Program

Birks University: Trainings

Employee Discount Program

Job summary

Socket.dev is seeking an organized Client Services Operations Coordinator to manage e-commerce orders, inventory transfers, returns, repairs, and fulfillment updates while supporting the online customer experience.

The role emphasizes accurate order processing, collaboration with Distribution Centre and stores, and proactive customer support across phone, email, and live chat. English/French bilingual proficiency is essential.

Qualifications

• College degree or equivalent work experience.
• 1–2 years experience in Customer Service, preferably in a luxury environment.
• 1–2 years of experience in order fulfillment, order management systems, e-commerce platforms, and related operational processes.
• Data entry experience.

Responsibilities

• Review, process, and monitor e-commerce orders through the fulfillment lifecycle, ensuring accurate order entry, timely processing, and shipment within service levels.
• Coordinate with the Distribution Centre and internal departments to ensure order accuracy, inventory availability, and timely fulfillment.
• Review fraud verification requests and collaborate with the Credit Department to investigate suspicious or high-risk orders.
• Source inventory from alternate warehouse locations when stock is unavailable at the primary Distribution Centre.
• Create, manage, and follow up on merchandise transfers, special orders, and engraving requests with retail stores and internal stakeholders.
• Process order cancellations, returns, exchanges, repairs, and other order modifications, ensuring accurate documentation and follow-up.
• Maintain accurate records of orders, inventory transfers, repairs, returns, and customer interactions within company systems.

Skills

Bilingual English/French

Excellent communication

Attention to detail

Multi-tasking

MS Office

Magento knowledge

D365 knowledge

Data entry

Web-based applications

Education

College degree or equivalent

Tools

Magento

D365

Job description

Socket.dev is seeking an organized Client Services Operations Coordinator to manage e-commerce orders, inventory transfers, returns, repairs, and fulfillment updates while supporting the online customer experience.

The role emphasizes accurate order processing, collaboration with Distribution Centre and stores, and proactive customer support across phone, email, and live chat. English/French bilingual proficiency is essential.