E-Commerce and Retail Operations Coordinator

The Swatch Group (Canada) Ltd.; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits (dental & vision)

RRSP with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Job summary

Swatch Group is seeking an E-Commerce & Retail Operations Coordinator to support day-to-day online and boutique operations, ensuring a seamless customer experience across channels. You will coordinate with boutiques, customer service, warehouse partners, HQ, and cross-functional teams to drive operational excellence.

Starting base pay $60,000–$65,000 CAD per year plus a monthly performance bonus. Benefits include health, RRSP match, company discount, life insurance, paid vacations and sick days.

Responsibilities

• E-Commerce Operations Support: Monitor online order flow, website performance, and operational issues; support website testing and updates; align product availability with promos.
• Retail Operations Coordination: Support daily boutique operations, inventory transfers, replenishment, cycle counts and ensure standards.
• Fulfillment, Logistics & Inventory: Coordinate with warehouse/fulfillment partners for timely orders; manage returns and stock reconciliation.
• Reporting & Process Improvement: Track performance, prepare reports, and identify opportunities to improve customer experience and efficiency.
• Cross-Functional Project Support: Work with Marketing, Customer Service, HQ and Retail on launches and events.

Job description

Job description

As an E-Commerce & Retail Operations Coordinator, you will play a key role in supporting day-to-day e-commerce operations and retail boutique activities, helping deliver a seamless customer experience across online and physical channels. Reporting to leadership within the Retail and E-Commerce teams, you will support operational excellence through effective coordination with boutiques, customer service, warehouse partners, HQ, and cross-functional teams.

Starting base pay of $60,000.00 - $65,000.00 plus monthly performance bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• E-Commerce Operations Support: Monitor online order flow, website performance, and operational issues; support website testing and implementation of updates; ensure alignment between product availability and promotional activities; and escalates technical or operational concerns to HQ and IT teams.
• Retail Operations Coordination: Support daily boutique operations, inventory transfers, replenishment activities, cycle counts, and operational compliance; partner with boutique teams to resolve operational issues and ensure consistent execution of company standards.
• Fulfillment, Logistics & Inventory: Coordinate with warehouse and fulfillment partners to ensure timely order processing and deliveries; support returns and customer follow-up communications; monitor inventory levels and assist with stock reconciliation activities.
• Reporting & Process Improvement: Monitor operational performance, prepare recurring reports, identify opportunities for process improvement, and support business initiatives that enhance customer experience and operational efficiency.
• Cross-Functional Project Support: Collaborate with Marketing, Customer Service, HQ, and Retail teams on product launches, promotional campaigns, special events, and other business initiatives.

WORKING CONDITIONS

This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork.

EMPLOYMENT STATUS

Full-Time: 40 hours per week. Additional hours may occasionally be required during peak business periods, store opening activities, product launches, inventory counts, or special projects.