E-Commerce and Retail Operations Coordinator

TISSOT; Toronto; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

RRSP with company match

Company discount

Life insurance

Paid vacations

Paid sick days

Job summary

Tissot is seeking an E-Commerce & Retail Operations Coordinator to support day-to-day e-commerce and boutique operations, aligning online and in-store activities for a seamless customer experience. You will collaborate across boutiques, customer service, warehouses, HQ, and cross-functional teams.

The role reports to leadership within Retail and E-Commerce and offers a base salary range with performance bonuses. Benefits include health, RRSP contributions, and more.

Qualifications

• Bachelor's degree preferred or equivalent.
• 2–5 years of experience in retail/e-commerce operations or related fields.
• Experience supporting retail store operations and inventory management.
• Familiarity with e-commerce platforms such as Magento or similar systems.
• Experience with ERP systems, particularly SAP.
• Strong proficiency with Microsoft Excel and Office applications.

Responsibilities

• Monitor online order flow, website performance, and operational issues; support testing and updates.
• Coordinate daily boutique operations, inventory transfers, and cycle counts.
• Support fulfillment, logistics, and returns; communicate with warehouse partners.
• Prepare recurring reports and identify opportunities for process improvements.
• Collaborate with Marketing, Customer Service, HQ, and Retail teams on launches and campaigns.

Skills

E-commerce operations

Retail operations

Customer service

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Retail Management

Tools

SAP

Magento or similar

Excel

Job description

As an E-Commerce & Retail Operations Coordinator, you will play a key role in supporting day-to-day e-commerce operations and retail boutique activities, helping deliver a seamless customer experience across online and physical channels. Reporting to leadership within the Retail and E-Commerce teams, you will support operational excellence through effective coordination with boutiques, customer service, warehouse partners, HQ, and cross-functional teams.

Starting base pay of $60,000.00 - $65,000.00 plus monthly performance bonus.

Benefits

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include

• E-Commerce Operations Support: Monitor online order flow, website performance, and operational issues; support website testing and implementation of updates; ensure alignment between product availability and promotional activities; and elevate technical or operational concerns to HQ and IT teams.
• Retail Operations Coordination: Support daily boutique operations, inventory transfers, replenishment activities, cycle counts, and operational compliance; partner with boutique teams to resolve operational issues and ensure consistent execution of company standards.
• Fulfillment, Logistics & Inventory: Coordinate with warehouse and fulfillment partners to ensure timely order processing and deliveries; support returns and customer follow-up communications; monitor inventory levels and assist with stock reconciliation activities.
• Reporting & Process Improvement: Monitor operational performance, prepare recurring reports, identify opportunities for process improvement, and support business initiatives that enhance customer experience and operational efficiency.
• Cross-Functional Project Support: Collaborate with Marketing, Customer Service, HQ, and Retail teams on product launches, promotional campaigns, special events, and other business initiatives.

WORKING CONDITIONS

This role is primarily office-based with regular work performed on a computer, involving extended periods of sitting, typing, and digital documentation management. Occasional handling, photographing, or packaging of repair items may be required. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as significant focus when completing paperwork.

EMPLOYMENT STATUS

Full-Time: 40 hours per week. Additional hours may occasionally be required during peak business periods, store opening activities, product launches, inventory counts, or special projects.

Profile

• Bachelor's degree in Business, Marketing, Retail Management, or a related field preferred.
• 2-5 years of experience in retail operations, e-commerce operations, customer service, or a related field.
• Experience supporting retail store operations and inventory management.
• Familiarity with e-commerce platforms such as Magento or similar systems.
• Experience working with ERP systems, particularly SAP.
• Strong proficiency in Microsoft Office applications, especially Excel.

Company description

Since 1853, Tissot has been at the heart of Swiss watchmaking. Our dedication to craftsmanship and quality is matched only by our passion for performance and precision. Over the years, our pioneering products such as the legendary Tissot T-Touch have made headlines as well as history. The ground-breaking Tissot T-Touch Connect Solar uses sustainable solar energy and connected technology that guarantees privacy. It confirms our long-held reputation as innovators by tradition.