Dynamics 365 & Power Platform Business Systems Analyst

Canada Infrastructure Bank; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Canada Infrastructure Bank in Toronto is seeking an Analyst, Business Systems to document requirements, design and support business applications, with a focus on Dynamics 365, Power Platform, and Power BI. You will collaborate with IT and business stakeholders to ensure scalable, compliant solutions and strong data governance.

The role emphasizes stakeholder engagement, leading reporting and analytics, and acting as a subject matter expert in CRM and investment-management integrations.

Qualifications

• 3 to 8 years of Business Systems Analyst experience.
• Undergraduate degree in Information Systems, Business, Finance, CS or related discipline.
• Experience with Dynamics 365, Power Platform, and Power BI.

Responsibilities

• Collaborate with stakeholders, project managers, developers and technical teams to identify, document and manage business requirements and specifications.
• Ensure business requirements are complete, correct, consistent, concise and achievable, securing sign-off from business owners.
• Establish and maintain strong partnerships with business users to determine optimal solutions for business and system needs.
• Set stakeholder expectations appropriately and effectively communicate complex concepts to non-technical audiences.
• Design, configure, and deploy custom applications and automated workflows.
• Ensure solutions are efficient, compliant and meet business objectives.
• Act as a subject matter expert for Dynamics CRM and CRPM applications and their integrations, including data synchronization, error resolution and process optimization.
• Collaborate with CRPM teams to ensure accurate data mapping, timely refreshes and alignment with investment management workflows.
• Provide ongoing support, troubleshooting and guidance on business applications.
• Design, develop and deploy comprehensive reports using Power BI, ensuring data accuracy, insightful visualisation and actionable analytics.
• Utilise advanced reporting techniques to translate complex business requirements into clear, interactive dashboards and reports.
• Develop and maintain technical documentation, training guides and FAQs.
• Integrate organizational change management practices into training and adoption strategies to ensure smooth transitions and high user engagement.
• Maintain documentation of system architecture, changes and user acceptance testing.
• Ensure quality and consistency of corporate data and produce ad-hoc reports or data extracts as necessary.

Skills

Dynamics 365

Power Apps

Power BI

Dataverse security

APIs & Integrations

Agile methodologies

Data mapping

Analytical skills

Communication skills

Power Platform Studio

Education

Undergraduate degree in Information Systems, Business, Finance, CS or related discipline

Tools

Dynamics 365

Power Platform

Power Automate

CRM integrations

SQL / data mapping

UAT testing tools

Job description

Canada Infrastructure Bank in Toronto is seeking an Analyst, Business Systems to document requirements, design and support business applications, with a focus on Dynamics 365, Power Platform, and Power BI. You will collaborate with IT and business stakeholders to ensure scalable, compliant solutions and strong data governance.

The role emphasizes stakeholder engagement, leading reporting and analytics, and acting as a subject matter expert in CRM and investment-management integrations.