Dual Slot Supervisor - 6 Month Contract

064 Hard Rock Ottawa Employee Services; Ottawa; On-site; CAD 3,306,000 - 4,546,000; Part time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a part‑time, 6‑month contract supervisor to oversee Slot Attendants and Slot Technicians, ensuring accurate transactions and responsive service on a busy gaming floor.

The role requires post‑secondary education and at least one year in a supervisory position, along with strong managerial and communication skills. AGCO licensing eligibility is also required.

Qualifications

• Post-secondary education in a relevant field.
• One or more years of supervisory experience.
• Strong managerial skills for a high-volume, shift-work environment.
• Working knowledge of computer software and ability to learn new systems.

Responsibilities

• Monitor daily jackpot and machine malfunction transactions for accuracy and response time.
• Supervise Slot Attendants and Slot Technicians on assigned shift.
• Assist in training, counseling, scheduling and evaluating direct reports.
• Handle employee and customer complaints and disputes.
• Promote customer service, safety, security and a welcoming atmosphere.
• Ensure collaboration with cashiering, security and other departments for payouts and exchanges.
• Document currency transaction reporting requirements and safeguard casino assets.
• Notify management of developments affecting casino operations.

Skills

Supervisory experience

Managerial skills

Communication

Computer literacy

Education

Post-secondary education

Tools

Software proficiency

Job description

Job Description

Company: Hard Rock Ottawa Hotel & Casino

Location: Ottawa, Ontario

Job Type: Part Time - 6 month contract

Compensation: CAD $ 28.53/Hr.

License Requirements: AGCO License

Responsibilities

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
• Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
• Assists in training, counseling, scheduling and evaluating direct reports
• Handle employee and customer complaints and disputes
• Promotes positive customer service, safety, security and creates a friendly atmosphere
• Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
• Monitor and document all currency transaction reporting requirements
• Safeguard against theft and ensures the security and integrity of all casino property
• Report developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
• Your strong presence on the gaming floor will be vital to your management of people and interacting with customers while delivering exceptional customer service. You will ensure compliance with all Ontario Lottery and Gaming Corporation (OLG) and Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies and procedures Ensure prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations Other duties as assigned
• Lives the Brand

Qualifications

• Post-secondary education in a relevant field
• One or more years of experience in a supervisory role
• Strong managerial skills and familiarity with a high-volume, fast paced, shift-work environment
• A working knowledge of computer software and the ability to learn new software and systems
• Excellent organizational, interpersonal, analytical, communication, and problem-solving skills
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Physical Demands

• Ability to stand and sit for extended periods of time
• Ability to walk distances
• The employee must frequently lift/push/pull and/or move up to 50 pounds

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process.

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!