Supervisor, EVS

064 Hard Rock Ottawa Employee Services; Ottawa; On-site; CAD 45,000 - 59,000; Full time

Job summary

Hard Rock Ottawa Hotel & Casino is seeking a Public Space (EVS) Supervisor to lead the Environmental Services team across casino and resort public areas, ensuring a clean, safe and welcoming environment.

You will supervise EVS staff, manage hiring and training, monitor inventory and equipment, uphold AGCO regulations, and drive guest service excellence with a strong presence on the gaming floor.

Qualifications

• College Diploma or equivalent required with focus in Hospitality
• Supervisory experience in a related field of one(1) or more years
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Working knowledge of computer software packages is an asset
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Responsibilities

• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
• Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience.
• Creates a culture of accountability through quality control metrics for Public Space performance.
• Ensures integration and teamwork for the department in a positive environment.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Assure all safety policies and procedures are followed.
• To attend training and meeting as and when required.
• To report to duty punctually and to maintain a high standard of personal appearance and hygiene.
• Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Skills

Supervisory experience

Organizational skills

Interpersonal skills

Analytical skills

Communication skills

Managerial skills

Hospitality knowledge

Education

College diploma in Hospitality

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description: Company: Hard Rock Ottawa Hotel & Casino Location: Ottawa, Ontario Job Type: Full Time Permanent Is this a current vacancy? Yes, this is an existing open position. Compensation: CAD $ 44622-59094/ Yr. License Requirements: AGCO License (Alcohol Gaming Commission Ontario)

OVERVIEW:

The Public Space (EVS) Supervisor is responsible for overseeing the daily operations of the Environmental Services team to ensure a clean, safe, and welcoming environment throughout all public areas of the casino and resort property. This role supervises EVS team members, coordinates cleaning activities, monitors quality standards, and ensures compliance with health, safety, and regulatory requirements. The Supervisor plays a key role in supporting an exceptional guest experience by maintaining the highest standards of cleanliness across gaming floors, restaurants, entertainment venues, lobbies, washrooms, and other public spaces.

RESPONSIBILITIES:

• Accountable for your staff, assisting with hiring, training, evaluations, recognition and development.
• Ensures proper inventory levels of supplies and ensures that equipment is operating efficiently.
• Ensures a strong presence on the gaming floor, to support management of people and interacting with customers, while delivering exceptional customer service and ensuring compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and other applicable laws, policies and regulations.
• Creates a culture of excellence and professionalism as it relates to customer service, employee relationships, and interdepartmental interactions.
• Coaches, mentors, and motivates the Public Space staff to provide an exceptional guest experience.
• Creates a culture of accountability through quality control metrics for Public Space performance.
• Ensures integration and teamwork for the department in a positive environment.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Assure all safety policies and procedures are followed.
• To attend training and meeting as and when required.
• To report to duty punctually and to maintain a high standard of personal appearance and hygiene.
• Ensure prompt and discreet notification to the leadership team of any observation of illegal acts or internal ethics violations.
• Other duties as assigned.

Lives the Brand Must possess strong communication skills with ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization Able to motivate, train and guide others to meet performance objectives Must be able to work varying shifts and time schedules as needed

QUALIFICATIONS EDUCATION, EXPERIENCE:

• A College Diploma or equivalent required with focus in Hospitality or related discipline
• Supervisory experience in a related field of one(1) or more years
• Strong organizational, interpersonal, analytical, communication and managerial skills
• Working knowledge of computer software packages is an asset
• The ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

WORKING CONDITIONS:

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

CLOSING:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [e-mail] if you require accommodation at any time throughout the hire process. We thank all candidates for their interest, however, only those being considered for an interview will be contacted. Thank you for choosing us as your employer of choice! Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!