Door Host - Commodore Ballroom

Live Nation Entertainment; Vancouver; On-site; CAD 27,552 - 33,062; Part time

Job summary

Live Nation Entertainment's Commodore Ballroom in downtown Vancouver is seeking a Door Host to warmly welcome guests, verify IDs, scan tickets, and guide attendees to seating and venue amenities.

You will help maintain a safe, engaging environment during concerts and events, working evenings, weekends and holidays, and collaborating with security and management to ensure a memorable guest experience.

Qualifications

• Strong attention to detail with a focus on delivering friendly service.
• Experience in hospitality is an asset but not required.
• Able to communicate clearly with guests and staff.
• Able to manage multiple tasks calmly under pressure.
• Reliable with a strong work ethic and positive attitude.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Greet arriving guests and provide information about showtimes and venue amenities.
• Verify government IDs to ensure 19+ age and compliance with liquor laws.
• Assess guest safety and escalate concerns to Security or Management as needed.
• Scan and validate tickets for efficient admission.
• Assist guests needing accessibility accommodations.
• Direct guests to seating, bars, restrooms, merchandise areas and exits.
• Identify guest needs and respond proactively while monitoring the venue.
• Communicate concerns or incidents promptly to management.
• Maintain a safe, welcoming, service-focused environment throughout events.
• Follow venue safety protocols and emergency procedures, including evacuations.
• Support venue operations and assist with additional duties as required.

Skills

Attention to detail

Customer service

Calm under pressure

Teamwork

Interpersonal skills

Job description

Live Nation Entertainment is the world’s leading live entertainment company, comprising global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Job Summary

DOOR HOST

Commodore Ballroom

Role

You will have the opportunity to be part of a very special team at one of Canada’s most iconic live music venues, the Commodore Ballroom. Located in the heart of downtown Vancouver, the Commodore Ballroom has been a cornerstone of the city’s entertainment scene since 1929, hosting legendary artists and unforgettable live events. With a capacity of approximately 1,000 guests and a diverse calendar of concerts and special events, the Commodore offers a unique and historic atmosphere for both fans and staff. If you are ready to be part of Vancouver’s most memorable live music experiences, this role might be for you!

Responsibilities

• Greet arriving guests and provide information regarding showtimes, venue amenities, events.
• Verify government-issued photo identification to ensure all guests meet the venue’s 19+ age requirement and comply with liquor licensing regulations.
• Assess guest safety upon entry and throughout events, identifying signs of intoxication, impairment, or other concerns that may impact the safety and enjoyment of guests and staff. Escalate concerns to Security or Management as required.
• Scan and validate tickets using venue ticketing equipment and procedures, ensuring guests are admitted efficiently and accurately.
• Assist guests requiring accessibility accommodations to ensure a safe, comfortable, and inclusive experience.
• Provide clear direction to various venue areas including seating sections, bars, washrooms, merchandise activations, and exits.
• Proactively identify and respond to guest needs while maintaining awareness of activity throughout the venue.
• Communicate guest concerns, incidents, or situations requiring escalation to management promptly and professionally.
• Monitor assigned areas and guest conduct to help maintain a safe, welcoming, and service-focused environment.
• Follow all venue safety protocols and emergency procedures, including evacuation processes and exit awareness.
• Support overall venue operations and assist with additional duties as required.

Qualifications

• You have strong attention to detail and customer service skills.
• You want to make every guest’s experience as memorable and special as possible.
• Experience in a hospitality environment is an asset, but not a must.
• Kind, positive, and helpful with a reliable and passionate attitude.
• You can take directions and work calmly and effectively under pressure.
• You possess a strong work ethic with a high sense of responsibility in an ever-changing environment.
• You can work independently and within a team to juggle multiple prioritized tasks.
• Must be able to work evenings, weekends and holidays as required.

Compensation

$20.00/hour

Physical Requirements / Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.