Usher Ticket Taker - HISTORY

Observatoryoc; Toronto; On-site; CAD 23,419 - 27,552; Full time

Job summary

Live Nation Canada in Toronto is seeking a Coat Check Attendant/Usher to welcome guests, scan tickets, and guide them to seats or service areas.

You will assist guests with accessibility needs, manage coat check operations, and maintain a clean, organized area while following safety procedures.

Evenings, weekends and holidays are required; hospitality experience is helpful but not mandatory, with a friendly, reliable attitude as essential.

Qualifications

• Experience in a hospitality environment is an asset.
• Strong customer service skills are required.
• Ability to handle cash and/or POS devices is an asset.
• Must be able to work evenings, weekends and holidays as required.

Responsibilities

• Operate as Coat Check Attendant, Usher, and Ticket Scanner as scheduled.
• Examine tickets and direct guests in a friendly and engaging manner.
• Aid patrons with disabilities or other special needs in finding an appropriate seat or section.
• Greet arriving guests and answer questions regarding showtimes, events or parking.
• Lead and direct guests to bars, washrooms, merchandise activations, etc.
• Read and assess situations, intervening to help guests if needed.

Skills

Hospitality experience

Customer service

Cash handling

Friendly demeanor

Tools

PAT devices

Job description

Responsibilities

• Operate as Coat Check Attendant, Usher, and Ticket Scanner as scheduled.
• Examine tickets and direct guests in a friendly and engaging manner.
• Aid patrons with disabilities or other special needs in finding an appropriate seat or section.
• Greet arriving guests and answer any questions regarding showtimes, events or parking.
• Lead and direct guests to various areas such as bars, washrooms, merchandise activations, etc.
• Read and assess situations from afar, intercepting and helping guests if needed.
• Communicate with internal stakeholders on any need‑to‑know information regarding guests.
• Monitor assigned areas and guest conduct to ensure safety and service is always a top priority.
• Follow all emergency procedures regarding venue evacuation and know the location of all exits.
• Show flexibility to perform other job‑related duties as required.
• Promptly greet and communicate with guests on the coat check process.
• Hang and organize coats within a logical order and system.
• Return coats and items using the numerical order system to guests in a friendly and efficient manner.
• Maintain and organize the coat check area ensuring cleanliness and organization at all times.
• Accurately complete paperwork referencing lost or stolen articles and follow up with respective parties if needed.

Qualifications

• Experience in a hospitality environment is an asset, but not a must.
• Previous experience handling cash and/or PAT devices is an asset, but not required.
• Desire to make every guest experience as memorable and special as possible.
• Humble, kind‑spirited and reliable with a passionate and confident attitude.
• Balance of being respectful and professional while being fun and jovial in a work environment.
• Strong attention to detail and customer service skills.
• Ability to take direction and work calmly and effectively under pressure.
• Strong work ethic with a high sense of responsibility in an ever‑changing environment.
• Ability to work independently and within a team to juggle multiple prioritized tasks.
• Must be able to work evenings, weekends and holidays as required.

Compensation

Compensation Range/Rate: $17.85 per hour.

Physical Requirements / Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally moves about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 15 pounds regularly; exposed to typical office environment conditions and noise levels.

Employment Equity

Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.