Donor Relations Officer

Staffworks; Toronto; Presencial; CAD 30.000 - 41.000; A tiempo parcial

Descripción de la vacante

Staffworks in Toronto, ON is seeking a Donor Relations Officer for a temporary contract (35 hours/week) in-office. The role focuses on processing regular donations, donor inquiries, and clear donor communications.

You will maintain records, prepare correspondence, and support day-to-day donor services with attention to detail. The ideal candidate will have strong customer service skills, excellent written communication, and experience with CRM systems, especially DonorPerfect.

Formación

• Strong customer service and interpersonal skills.
• Clear written communication abilities.
• Ability to multitask and manage competing priorities.
• High attention to detail and accurate data entry.
• Solid keyboarding and computer skills.
• Proficiency with Microsoft applications.
• Experience using a CRM, preferably DonorPerfect.

Responsabilidades

• Answer incoming calls and donor inquiries.
• Process credit card and cheque donations accurately.
• Prepare and send thank-you and tribute cards.
• Retrieve voicemail messages and return calls.
• Support daily donor service and donation processing.

Conocimientos

Customer service

Interpersonal skills

Written communication

Multitasking

Attention to detail

Data entry

Keyboarding

Microsoft Office

CRM (DonorPerfect)

Herramientas

DonorPerfect

Descripción del empleo

Donor Relations Officer

Location: Toronto, ON
Start Date/End Date:November 9, 2026 - January 18, 2027
Work Type: Temporary Contract (35 Hours per Week)
Work Model: In-Office
Compensation: $25.75 per Hour

Role Overview

We are seeking a Donor Relations Officer to provide administrative and customer service support for donation processing and donor communications. This temporary position focuses on processing regular donations, responding to donor inquiries, maintaining accurate records, and assisting with donor correspondence.

The successful candidate will have strong customer service and communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently.

What You'll Do

• Answer incoming phone calls and respond to donor inquiries.

• Process credit card donations accurately and efficiently.

• Prepare and send thank-you cards to donors.

• Retrieve voicemail messages and return calls.

• Prepare and send tribute cards for donations made in dedication to others.

• Process cheque donations.

• Process Christmas card orders.

• Support day-to-day donor service and donation processing activities.

Qualifications

• Strong customer service and interpersonal skills.

• Good written communication skills.

• Ability to multitask and manage competing priorities.

• Strong attention to detail and accurate data entry skills.

• Good keyboarding and computer skills.

• Familiarity with Microsoft applications.

• Experience using a Customer Relationship Management (CRM) system, particularly DonorPerfect, is considered a preferred asset.

**Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.**