Gift Processing Specialist, Canada

World Renew; Burlington; On-site; CAD 38,000 - 43,000; Full time

Job summary

World Renew is seeking a Gift Processing Specialist to ensure timely, accurate donation processing aligned with policies, donor intent, and CRA regulations. The role maintains CRM data integrity and collaborates with the Finance team to provide deposit information and resolve discrepancies. Strong data entry, Excel, and Salesforce NPSP skills are required.

This is an in-office role in Burlington, ON. The position offers full-time, hourly status with a salary range reflecting hourly compensation,

Qualifications

• Accurate data entry with speed.
• Follow procedures and seek improvements.
• Strong interpersonal and communication skills.
• Ability to handle confidential information.
• Knowledge of CRM data integrity.

Responsibilities

• Process gifts in batches and post to CRM.
• Record mailed and online donations daily.
• Process receipts per guidelines and CRA regulations.
• Collaborate with finance for deposit information and resolve discrepancies.
• Troubleshoot donor issues via phone or email.
• Ensure donor accounts and funds are processed per guidelines.
• Participate in annual audit work.

Skills

Data entry accuracy

CRM knowledge

Customer service

Communication

Problem solving

Education

Post-secondary coursework in accounting

Tools

Salesforce NPSP

Microsoft Excel

Microsoft Word

Job description

Position Title: Gift Processing Specialist, Canada

Department: Gift Processing

Reports To: Gift Processing Administrator

Status: Full time, Hourly

Location: In-Office, Burlington, ON

Salary: $27.65 - $31.11CAD

PURPOSE:

The Gift Processing Specialist provides timely and precise processing of donations in alignment with established procedures, organizational policies, donor intent, required timelines, and CRA regulations. The position also upholds CRM data integrity by ensuring the accuracy and completeness of constituent records.

We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process incoming gifts by batches (Remote Deposit, EFT’s, Interact e-Transfers, Grants, Stocks and Multi-Agency Gifts), code batched gifts, electronically deposits cheque gifts into bank, batch gift entry in Apsona system, reviews, commits and posts recorded gifts by batches into CRM – Salesforce System.

• Record all mailed and online donations, including annual gift catalog donations daily, while adhering to the defined process for financial controls and accuracy of donation entry.

• Process receipts in a timely manner, both electronic and mail receipts, following established receipt guidelines and CRA regulations.

• Partner with the finance team to provide accurate and timely deposit information and resolve any discrepancies.

• Troubleshoot online giving issues for donors, resolving the issue and following up by phone or email with the donor.

• Ensure that donor individual accounts, stock, estate, donor-advised fund, and multi-agency donations are processed appropriately and acknowledged based on established guidelines and regulations.

• Identify special circumstances that require additional research or input; perform the necessary research, and or obtain appropriate guidance.

• Participate in annual audit work, providing all required information to the finance team in a timely manner.

• Maintain CRM data integrity through impeccable entry of new contact information, monitoring and scrubbing duplicate data from integrated systems, and updating demographic and mailing information, emails and phone numbers as received from individual Donors, Donor Relations and CACE Team.

• Collaborate with World Renew fundraising and finance teams by providing accurate revenue reports, answering questions regarding gifts, and providing excellent internal customer service.

• Perform other job-related duties as assigned.

KNOWLEDGE, SKILL, ABILITIES REQUIRED:

• Able to respect and support the mission, vision and values of World Renew.

• Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom.

• Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity.

• Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure

• Demonstrated accuracy and speed in data entry.

• Ability to follow established procedures and proactively identify opportunities for improvement.

• Strong interpersonal skills with the ability to maintain positive relationships and communicate effectively with colleagues and constituents.

• High level of integrity and discretion.

• Previous experience handling confidential information is preferred.

• Proven research and problem‑solving skills.

• Strong commitment to customer service is important.

• Ability to exercise sound judgment in situations where information may be incomplete or unclear.

• Basic understanding of financial accounting and demonstrated ability to reconcile financial data.

• Intermediate proficiency in Microsoft Word and Excel.

• Willingness and ability to learn new technical skills and become proficient with the CRM and related systems.

• Self‑disciplined, motivated, and capable of working independently with minimal supervision.

EDUCATION AND EXPERIENCE:

• Some post‑secondary coursework preferred in accounting

• A minimum of one year of experience maintaining database information is required.

• Experience with Salesforce NPSP is preferred.

LANGUAGE SKILLS:

• Excellent command of the English language, both written and verbal, is required.

WORK ENVIRONMENT, PHYSICAL AND OTHER DEMANDS:

The work environment encountered and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires:

1. Extensive computer work and concentrated reading, sitting for long periods of time.
2. Occasional lifting of backup documentation boxes into and out of storage (up to 15 pounds).
3. Travel within Canada and the United States may be required.
4. This position requires work during peak seasons, including calendar year-end.

World Renew is an equal opportunity employer. It does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, people with disabilities, veteran status, height, weight, marital status, pregnancy, genetic information, or any other category or characteristic protected by law.

World Renew is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the recruitment and selection process. If you require accommodation at any stage of the application, assessment, or interview process, please notify Human Resources, and we will work with you to meet your accessibility needs in a timely and respectful manner. Information regarding workplace accommodations, accessible formats, communication supports, and accessibility-related policies is available upon request.

World Renew requires permanent work authorization at time of hire. With World Renew's commitment to Core Humanitarian Standard and Safeguarding responsibilities, as part of the recruitment process, a successful candidate can expect to go through a thorough background check. Please note that the tentative application deadline for this position will be EODOctober 21, 2026,for External Applicants and Internal Applicants. We encourage all interested candidates to apply before this deadline as we move candidates through our hiring process on a continuous basis.