Donations Processing Clerk

Altis Technology; Vancouver; On-site; CAD 25,000 - 36,000; Full time

Job summary

Altis Technology in Vancouver, BC seeks a Donations Processing Clerk for immediate assistance during a high-impact fundraising period. The role focuses on accurate donor data entry, responsive donor communications, and team-based administrative support.

Responsibilities include processing donations, maintaining Raisers Edge records, and handling inbound donor inquiries with professionalism and empathy. This is a temporary, on-site position with potential for extension based on business needs.

Qualifications

• 1+ years of experience in data entry, administrative support, or customer service.
• Strong data entry speed and accuracy with exceptional attention to detail.
• Professional, friendly communication skills with a customer-focused approach.
• Experience with Raisers Edge is required, Luminate Online experience is considered an asset.
• Comfortable learning new systems and adapting to changing priorities in a busy environment.
• Interest in the non-profit sector or fundraising is considered an asset.

Responsibilities

• You'll process incoming donations by sorting, batching, scanning, and accurately entering donor information into the organization's database.
• You'll respond to inbound donor phone calls with professionalism, courtesy and empathy, answering questions and providing exceptional customer service.
• You'll provide professional and courteous service when responding to inbound donor phone calls.
• You'll support seasonal administrative activities, including mail-outs and other team projects.
• You'll maintain accurate donor records and ensure information is entered correctly into Raisers Edge.
• You'll help ensure donations are processed efficiently while maintaining a high level of accuracy and confidentiality.

Skills

Data entry

Administrative support

Customer service

Professional communication

Tools

Raisers Edge

Luminate Online

Job description

Location: Vancouver, BC, Fully On-site (Monday to Friday 9am-4:30pm with 30 minute lunch break)
Language: English, professional written and verbal communication required
Duration: November 2nd - January 15th, with the possibility of extension or permanency based on business needs
Background Check Requirement: Vulnerable sector check, criminal record check and 3 professional references

About the Opportunity

Join a respected non-profit organization during one of its busiest and most meaningful seasons. As a Donations Processing Clerk, you'll play an important role in supporting fundraising efforts by ensuring donor contributions are processed accurately and efficiently, helping create a positive experience for every donor.

Working alongside a collaborative and dedicated team, you'll contribute to the organization's mission through a combination of administrative support, donor interaction, and data accuracy. This is an excellent opportunity for someone who enjoys detail-oriented work while making a meaningful impact in the non-profit sector.

Whats In It for You

• Gain valuable experience supporting a well-established non-profit organization during a high-impact fundraising campaign.
• Work alongside a collaborative team that values accuracy, service, and shared success.
• Build experience using industry-leading fundraising technology in a fast-paced environment.
• Contribute to meaningful work that helps strengthen community impact.

Your Responsibilities

• You'll process incoming donations by sorting, batching, scanning, and accurately entering donor information into the organization's database.
• You'll respond to inbound donor phone calls with professionalism, courtesy and empathy, answering questions and providing exceptional customer service.
• You'll provide professional and courteous service when responding to inbound donor phone calls.
• You'll support seasonal administrative activities, including mail-outs and other team projects.
• You'll maintain accurate donor records and ensure information is entered correctly into Raisers Edge.
• You'll help ensure donations are processed efficiently while maintaining a high level of accuracy and confidentiality.

Skills and Qualifications

• 1+ years of experience in data entry, administrative support, or customer service.
• Strong data entry speed and accuracy with exceptional attention to detail.
• Professional, friendly communication skills with a customer-focused approach.
• Experience with Raisers Edge is required, Luminate Online experience is considered an asset.
• Comfortable learning new systems and adapting to changing priorities in a busy environment.
• Interest in the non-profit sector or fundraising is considered an asset.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.