Fundraising Systems Specialist

BGC South Coast BC; Vancouver; On-site; CAD 41,000 - 51,000; Full time

Benefits offered by this job

Group benefits

Pension after 1 year

Vacation 3 weeks

Sick leave

Personal leave

Birthday off

Holiday substitution days

Job summary

BGC South Coast BC is seeking a Fundraising Systems Specialist to oversee donor database and related systems in Vancouver. You will work with the Resource Development team to implement campaigns and provide ongoing data analytics and reporting.

The role requires strong data governance, training skills, and collaboration with leadership to optimize donor workflows and campaign effectiveness.

Qualifications

• Experience with donor databases and data integrity.
• Experience in fundraising or nonprofit sector preferred.

Responsibilities

• Oversees donor database maintenance and integrated systems security and settings.
• Trains team on database use and data entry accuracy.
• Develops reports and dashboards to measure fundraising performance.

Skills

Donor database management

Data analysis

Reporting

Staff training

Microsoft Office

Communication

Security/compliance

Education

University degree / college diploma

Tools

DonorPerfect

Constant Contact

Job description

SUMMARY OF RESPONSIBILITIES

Reporting to the Director of Resource Development, the Fundraising Systems Specialist maintains operational excellence across BGC donor database and integrated systems. Responsibilities include overseeing the accuracy, efficiency, and confidentiality of all data related to donor contributions and fundraising activities. This role works closely with the Resource Development team to implement fundraising campaigns and provide ongoing data analytics and reporting.

JOB DUTIES

Database Management:

• Oversees donor database maintenance and integrated systems (DonorPerfect, Constant Contact, etc.), including data system security, integrity, system maintenance, interconnectivity, data clean-up, user accounts, settings, and related security policies.
• Maintains donor management systems and pipelines, ensuring accurate and comprehensive records of donor interactions and contributions.
• From a systems perspective, supports the President & CEO, and Director of Resource Development in the documentation and intentional approach of their donor work.
• Trains and coaches team members on database use (e.g. gift coding, structure, and available insights) to ensure consistency and accuracy of data entry.
• Supports Resource Development team with complex donor transaction issues.
• Oversees and updates policies and procedures for database systems to ensure consistent practices for data input and gift processing.

Reporting and Analysis:

• Manages the import and export of data files for appeals, telemarketing and email marketing campaigns, special initiatives, and ad-hoc requests, ensuring accuracy in all data related analysis and reporting.
• Creates and runs requested queries, data reports, analysis, and/or data files in a timely manner, including analysis of data reports.
• Develops reports to identify, spot and interpret trends and makes recommendations for adjusting strategies to improve performance.
• Analyzes financials, campaign performance, and donor data to inform strategies and improve fundraising efforts, ensuring data-driven decision-making.
• Builds program dashboards to assist staff in measuring and monitoring performance objectives

Fundraising:

• Uses best practices in fundraising and stewardship and applies those in a complementary defined portfolio of donors that supports BGC’splans.
• Overseesdonorprocessingincludingmonitoringandidentifyingforuncollectableandmissedtransactions.
• Supports donor reactivation campaigns and provides campaignanalysis.
• Manages automatic transaction emails, workflows, and donationpages.
• Manages outside vendors and IT support, asnecessary.
• Supports BGC donor related events as aligned with theirportfolio.
• Other projects and support to Resource Development Team as needed and assigned by Director Resource Development.

REQUIREMENTS

• Clear Criminal Record Check (VulnerableSector)
• University degree, college diploma, or equivalent relevanttraining.
• Minimum two years' experience working with database management software and creatingreports, experience with Donor Perfect an asset.
• Experience in fundraising or a relatedfield required.
• Excellent analytical skills with strong attention todetail.
• Ability toidentify issues with a solutions-orientedapproach.
• Interest in continuous learning (new skills, techniques, processes, and developingefficiencies).
• Superiororganizationalandtimemanagementskillswiththeabilitytohandlemultipleprojectsindependently.
• Excellentcommunication(writtenandoral)andcoachingskills,includingtheabilitytocommunicatecomplex issues in a concise, professional, and easy to understandway.
• Provencapacity towork in a self-directed manner and collaboratively in a teamatmosphere.
• Highproficiencyusingcomputerapplications,specifically Microsoft Office Suite.
• Must be flexible to attend donor-related eventsthat occur on evenings and/orweekends.
• Experience working directly with supporters and major individual and corporatedonors.

This is a full-time (37.5 hrs/week) salary position ($50,700.00 per annum to start) or option to work part-time (30 hrs/week) starting at$40,560.00 per annum. Position includes, group benefits at six months, pension after one year, three weeks paid vacation leave in first year, paid sick and personal leave, paid birthday off and up to 5 days statutory holiday substitution days per year to celebrate/recognize religious, cultural, and/or personal days that are important to the employee where those days are not currently recognized as statutory holidays in BC/Canada).

As it connects to our organizational core values, BGC encourages staff to show up as their best selves, including mutual respect, integrity, and accountability.