Dock Quality Analyst

Armour Transportation Systems; City of Moncton; On-site; CAD 52,000 - 68,000; Full time

Job summary

Armour Transportation Systems in Moncton, NB is seeking a Dock Quality Analyst to monitor and improve key operational quality measures in the warehouse and dock environment. You will review KPIs, identify quality issues, and collaborate with operations to enhance load factor, scanning compliance, seal quality, and load securement.

The role emphasizes maintaining operational accuracy, freight integrity, and service reliability, with an in-office schedule from Monday to Friday, 7:00am to 5:00pm in

Qualifications

• Experience with warehouse, dock, transportation or freight operations is preferred.
• Experience reviewing operational reports and KPI data is a plus.
• Strong knowledge of dock processes and load securement practices is preferred.
• Ability to identify process gaps and support corrective actions.
• Proficiency with Excel to track and summarize operational information.

Responsibilities

• Monitor and report on scanning compliance to ensure freight is accurately tracked.
• Review load factor performance and identify opportunities to improve trailer utilization and efficiency.
• Audit load securement practices to confirm freight is properly protected before departure.
• Conduct seal time auditing and review seal quality to support shipment integrity.

Skills

Dock processes

Freight handling

Load securement

Scanning procedures

Seal compliance

Excel

Verbal and written communication

Attention to detail

Team collaboration

Tools

Microsoft Office

Job description

Join the Armour Team Today! The Dock Quality Analyst is responsible for monitoring, analyzing, and improving key operational quality measures within the warehouse and dock environment. This role supports consistent execution of dock processes by reviewing key performance indicators, identifying quality issues, and working with operations teams to improve load factor, scanning compliance, seal quality, and load securement. The position plays an important role in maintaining operational accuracy, freight integrity, and service reliability.

Description

Location: Moncton, NB

Schedule: Monday - Friday | 7:00am - 5:00pm

Type: In-office

What You'll Do

• Monitor and report on scanning compliance to ensure freight is accurately tracked throughout dock operations.
• Review load factor performance and identify opportunities to improve trailer utilization and operational efficiency.
• Audit load securement practices to confirm freight is properly protected and secured before departure.
• Conduct seal time auditing and review seal quality to support shipment integrity and process compliance.

What You Bring

• Previous experience in warehouse, dock, transportation, logistics, or freight operations is preferred.
• Experience reviewing operational reports, key performance indicators, audit results, or quality control data is considered an asset.
• Strong working knowledge of dock processes, freight handling, load securement, scanning procedures, and seal compliance is preferred.
• Demonstrated ability to identify process gaps, document findings, and support corrective actions.
• Proficiency with Microsoft Office applications, particularly Excel, with the ability to track, organize, and summarize operational information.
• Strong verbal and written communication skills, with the ability to work collaboratively with dock, warehouse, and operations teams.
• High attention to detail, sound judgment, and the ability to prioritize tasks in a fast-paced operational environment.