Inbound / Outbound Freight Coordinator

Armour Transportation Group; Dartmouth; On-site; CAD 42,000 - 66,000; Full time

Job summary

Armour Transportation Group in Dartmouth, NS is seeking a proactive Freight Coordinator to optimize equipment and freight movement. You will collaborate with diverse teams, customers, and stakeholders to drive operational excellence and provide accurate reporting.

The role focuses on inbound and outbound freight coordination within the White Glove Division. Regular hours Monday to Friday 7:00am–4:00pm, on-site in Dartmouth, with emphasis on customer service and data accuracy.

Qualifications

• Experience coordinating inbound/outbound freight
• Ability to manage multiple tasks in a fast-paced environment
• Strong customer-facing communication

Responsibilities

• Collaborate with departments to resolve equipment and freight movement barriers.
• Provide timely performance reporting, forecasting, and scorecard updates.
• Schedule pick-up and delivery appointments.
• Enter data accurately.
• Maintain customer portals with current information.
• Respond to customer inquiries professionally and urgently.
• Identify opportunities to improve the customer experience.

Skills

Time management

Analytical thinking

Communication

Leadership

Transportation industry knowledge

Tools

TruckMate system

MS Word/Excel

Job description

Description

Join the Armour Team Today!

Position Overview

We are seeking a proactive and detail-oriented professional to join our team. In this role, you will collaborate with diverse teams, customers, and stakeholders to optimize equipment and freight movement. You will play a pivotal role in driving operational excellence, ensuring accurate reporting, and enhancing the overall customer experience.

Role

Inbound / Outbound Freight Coordinator | White Glove Division

Location

Dartmouth, NS

Schedule

Monday - Friday | 7:00am - 4:00pm

Key Responsibilities

• Partner with departments, terminals, and customers to address and eliminate barriers in equipment and freight movement.
• Ensure timely and accurate performance reporting, volume forecasting, and scorecard updates.
• Schedule and confirm pick-up and delivery appointments.
• Conduct data entry with precision and attention to detail.
• Maintain and update customer portals to reflect current and accurate information.
• Respond proactively to customer needs, inquiries, and concerns with professionalism and urgency.
• Continuously seek opportunities to enhance the customer experience.

Qualifications and Skills

Essential Competencies

• Exceptional time management skills with the ability to multitask and meet deadlines in a fast-paced environment.
• Self-motivated with strong analytical and decision-making abilities.
• Effective communication and leadership skills, with the ability to inspire and guide teams.
• Adept at analyzing situations, resolving conflicts, and negotiating win-win outcomes.
• Knowledge of the transportation industry, including dispatch, dock operations, and equipment utilization, is a strong asset.

Technical Proficiencies

• Familiarity with the TruckMate System is an advantage.
• Proficiency in Microsoft Office Suite, with the ability to create detailed reports in Word and Excel.
• Strong typing and general computer skills.

Working Environment

• Fast-paced, dynamic work environment
• High volumes of communication via email and phone.