Dispatcher - Ottawa

Avanti Software Inc.; Ottawa; On-site; CAD 28,000 - 30,000; Full time

Job summary

Ontario Medical Supply in Ottawa is seeking a Dispatcher to maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in SOPs and company policies. This is a full-time, permanent role with two positions available and alternating schedules to cover 9AM-9PM shifts.

You will coordinate with couriers, ensure accurate shipments, and support several internal departments while providing reliable, customer-focused service to patients and

Qualifications

• High School diploma.
• Class G license.
• Minimum 1 year full-time experience as a dispatcher.
• Good knowledge of local areas and mapping logistics.
• Health and safety awareness training is an asset.

Responsibilities

• Maintain knowledge of SOPs and adhere to Code of Conduct.
• Adhere to health and safety responsibilities in the workplace.
• Coordinate and communicate all delivery orders with couriers for timely dispatch.
• Ensure shipments are scanned, routed, labeled, and verified before release.
• Report and escalate all delivery deficiencies to the appropriate department.
• Use computer skills to create reports and monitor orders/routes.
• Interact with staff and management across departments (Finance, HR, Operations, Pharmacy, Customer Service, Sales, QAQC).
• Interact with couriers, transportation companies and patients.
• Learn and assist with picking and packing medical supplies daily.
• Perform general housekeeping duties.
• Perform other duties as assigned.

Skills

Excellent communication

Self-motivated

Attention to detail

Time management

Organizational skills

Education

High School diploma

Tools

MS Office

Job description

Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

Under the management of the Delivery Supervisor, the Dispatcher will maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in the company’s Policies and Procedures and Standard Operating Procedures.

Job Title: Dispatcher
Location: Ontario Medical Supply: Ottawa (1100 Algoma Road, Ottawa, ON K1B 0A3)
No. of Positions: 2
ATR: #5226
Salary: $20.19/hr
Type: Full-Time, Permanent

Schedule:
Sunday to Tuesday (alternating Wednesdays): 9AM-9PM
OR
Thursday to Saturday (alternating Wednesdays): 9AM-9PM
This job posting is for existing vacancy

Job Responsibilities:

• Maintains a strong working knowledge of applicable Standard Operating Procedures (SOPs) and adheres to the Company’s commitment to and policy on Code of Conduct
• Adheres to organizational and individual health and safety responsibilities in the workplace
• Coordinate and communicate all delivery orders with couriers to ensure timely and accurate dispatch
• Ensures all shipments are properly scanned, routed, labeled, and verified prior to release, in accordance with established shipping procedures and guidelines.
• Report and escrow all delivery deficiencies to the appropriate department
• Use computer skills to create reports, and to monitor orders and routes
• Internally there is interaction with staff and management of all local and regional internal departments including but not limited to: Finance, Human Resources, Operations, Pharmacy, Customer Service, Sales and QAQC as applicable
• Externally there is interaction with couriers, transportation companies and patients.
• Learn and help daily with medical supplies picking and packing
• Perform general housekeeping duties
• Performs other duties as assigned

Qualifications:

• High School diploma.
• Class G License
• Minimum 1-year full time working experience as a dispatcher
• Good knowledge of the working areas and mapping logistics
• Health and safety awareness training is an asset

SKILLS:

• Excellent communication skills (written and verbal)
• Self-motivated and able to work with minimal supervision
• Strong attention to detail with the ability to multi-task and handle fluctuating workloads
• Excellent organizational, problem-solving, and time-management skills
• Excellent continuous improvement skills
• Proven ability to adhere to standards & procedures and maintain confidentiality
• Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
• Strong computer skills in MS Office

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Ontario Medical Supply is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Oct 16, 2026

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts