Dispatcher - Mississauga (Skymark)

Avanti Software Inc.; Mississauga; On-site; CAD 23,000 - 33,000; Full time

Job summary

Royal Drugs, operating with Ontario Medical Supply, is seeking a Dispatcher in Mississauga. You will schedule and coordinate driver deliveries, ensure accurate shipping procedures, and communicate with couriers and patients to optimize fleet efficiency.

Based in Ontario, this full-time role requires a high school diploma, a valid G licence, and at least one year of dispatch experience. Knowledge of local routes and safety training are assets.

Qualifications

• High School diploma required.
• Class G Licence is essential.
• Minimum 1 year of dispatching experience.
• Knowledge of local areas and mapping logistics.
• Health and safety training is an asset.

Responsibilities

• Coordinate delivery orders with couriers for timely dispatch.
• Maintain SOPs and ensure safety responsibilities are met.
• Scan, route, label, and verify shipments prior to release.
• Create reports and monitor orders and routes using computer systems.
• Interact with internal departments and external couriers/patients.
• Assist with picking and packing medical supplies when needed.
• Perform general housekeeping and other duties as assigned.

Skills

Communication

Self-motivated

Attention to detail

Organization

Problem-solving

Time-management

Customer service

MS Office

Education

High School Diploma

G Licence

Tools

MS Office

Job description

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

Under the management of the Delivery Supervisor, the Dispatcher will maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in the company’s Policies and Procedures and Standard Operating Procedures.
Job Title: Dispatcher
Location: Ontario Medical Supply: Mississauga (2785 Skymark Avenue, Unit 2 Mississauga, ON L4W 4Y3)
No. of Positions: 1
ATR: # 5201
Salary: $20.19/hr
Type: Full-Time, Permanent
This job posting is for an existing vacancy.

Job Responsibilities:

• Maintains a strong working knowledge of applicable Standard Operating Procedures (SOPs) and adheres to the Company’s commitment to and policy on Code of Conduct
• Adheres to organizational and individual health and safety responsibilities in the workplace
• Coordinate and communicate all delivery orders with couriers to ensure timely and accurate dispatch
• Ensures all shipments are properly scanned, routed, labeled, and verified prior to release, in accordance with established shipping procedures and guidelines.
• Report and upscale all delivery deficiencies to the appropriate department
• Use computer skills to create reports, and to monitor orders and routes
• Internally there is interaction with staff and management of all local and regional internal departments including but not limited to: Finance, Human Resources, Operations, Pharmacy, Customer Service, Sales and QAQC as applicable
• Externally there is interaction with couriers, transportation companies and patients.
• Learn and help daily with medical supplies picking and packing
• Perform general housekeeping duties
• Performs other duties as assigned

Qualifications:

• High School diploma.
• Class G License
• Minimum 1-year full time working experience as a dispatcher
• Good knowledge of the working areas and mapping logistics
• Health and safety awareness training is an asset

Skills:

• Excellent communication skills (written and verbal)
• Self-motivated and able to work with minimal supervision
• Strong attention to detail with the ability to multi-task and handle fluctuating workloads
• Excellent organizational, problem-solving, and time-management skills
• Excellent continuous improvement skills
• Proven ability to adhere to standards & procedures and maintain confidentiality
• Excellent customer service skills and the ability to collaborate with all levels both inside and outside the organization
• Strong computer skills in MS Office

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.
Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.
The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.
AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Sep 25, 2026

Closing Date

Oct 16, 2026

Requirements

• A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts
• EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts
• EO-1 General Orientation (Phase 1) Required within 30 days after job starts
• WHMIS WHMIS 2015 Required within 30 days after job starts
• WPVH Workplace Violence and Harassment Required within 30 days after job starts