Pharmacy Assistant - Mississauga

Avanti Software Inc.; Mississauga; On-site; CAD 29,000 - 32,000; Full time

Job summary

Royal Drugs in Mississauga is seeking a Pharmacy Assistant to support medication dispensing, refill scheduling, and patient communications. You will work under the Pharmacy Manager and coordinate with doctors, nurses, and homecare teams to ensure timely delivery and accurate billing.

This full-time, permanent role requires a Pharmacy Assistant Certificate and relevant pharmacy experience; an OCP Pharmacy Technician credential is an asset.

Qualifications

• Pharmacy Assistant Certificate and relevant pharmacy experience.
• Pharmacy Technician from OCP an asset.

Responsibilities

• Enters all prescription orders into the pharmacy systems and generates all worksheets and labels to ensure that the production schedule is optimized according to SOPs.
• Enters and prints production in advance.
• Ensures 100% accurate collation of production documents according to SOPs.
• Responsible for dispensing all non-compounded medications.
• Responsible for calling patients to set up medication delivery times.
• Responsible for making all calls to doctors to acquire reorders on medications (sterile compounded and non-compounded).
• Responsible for logging into the pharmacy phone queue and answering all pharmacy telephone calls.
• Responsible for receiving and signing out narcotic drugs with the pharmacists.
• Schedules production for all sterile compounded medication.
• Responsible for ensuring all valid documentation for billing requirements are received.
• Responsible for coordinating payment options for medications not covered by ODB.
• Responsible for programming CADD pumps.
• Ensure orders are prioritized throughout the day and monitors the DOP and fax for receipt of priority orders as required.
• Monitors relevant screens in Monarch and Pronto to confirm the status of progress of orders in the pharmacy department.
• Investigates and intervenes in situations that may lead to potential late deliveries.
• Liaise with Operations to expedite high priority deliveries.
• Responsible for scanning and filing prescriptions and worksheets.
• Perform ODB billings and reconciliations to ensure proper payment is obtained for medication orders.

Skills

Excellent communication

Self-motivated

Attention to detail

Multitasking

Time management

Customer service

MS Office

Team collaboration

Education

Pharmacy Assistant Certificate

Pharmacy Technician from OCP asset

Job description

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.
Come Join Our Team!

Purpose:

The Pharmacy Assistant reports to the Pharmacy Manager in the Pharmacy department located at Royal Drugs Skymark in Mississauga. The Pharmacy Assistant plays a key role in managing administrative tasks related to medication dispensing and refill scheduling. The Pharmacy Assistant coordinates internal and external communications to ensure patient medications are provided in a timely manner. This includes continued monitoring of medication use, patient eligibility, and billing accuracy. The Pharmacy Assistant communicates with doctors, nurses, care coordinators at Ontario Health at Home (OHaH), and patients to ensure adequate quantities of medication are dispensed at the times necessary for continued patient care. The Pharmacy Assistant relays relevant information with the customer service, shipping, warehouse and finance departments regarding medication dispensing and appropriate billing. Job Title: Pharmacy Assistant
Location: Ottawa (2785 Skymark Avenue, Unit 2 Mississauga, ON L4W 4Y3)
No. of Positions: 1
ATR: 5200
Salary: $21-$23.50/hr (commensurate with experience)
Type: Full-Time, Permanent This job posting is for an existing vacancy.

Job Responsibilities:

• Commits to being fully engaged, caring, and enthusiastic about the Organization and its goals.
• Adheres to corporate, regulatory and individual responsibilities supporting Royal Drug’s Quality Management Program, including any relevant policies, procedures, and work instructions.
• Adheres to the Company’s commitment to and policy on Code of Conduct.
• Adheres to organizational and individual health and safety responsibilities in the workplace.
• Maintains up-to-date training designated for this position via the Company’s training platform QSI and other position specific training as required.
• Enters all prescription orders into the pharmacy systems and generates all worksheets and labels to ensure that the production schedule is optimized according to SOPs.
• Enters and prints production in advance.
• Ensures 100% accurate collation of production documents according to SOPs.
• Responsible for dispensing all non-compounded medications.
• Responsible for calling patients to set up medication delivery times.
• Responsible for making all calls to doctors to acquire reorders on medications (sterile compounded and non-compounded).
• Responsible for logging into the pharmacy phone queue and answering all pharmacy telephone calls. The Pharmacy Assistant answers the calls within their scope of knowledge and transfers inquiries outside of their scope to the pharmacist.
• Responsible for receiving and signing out narcotic drugs with the pharmacists.
• Schedules production for all sterile compounded medication.
• Responsible for ensuring all valid documentation for billing requirements are received – Ontario Drug Benefit (ODB) cards, Limited Use (LU) codes, or Letter of Authorization (LOA) for medications obtained through the Special Access Program (SAP) as required.
• Responsible for coordinating payment options for medications not covered by ODB.
• Responsible for programming CADD pumps.
• Ensure orders are prioritized throughout the day and monitors the DOP and fax for receipt of priority orders as required.
• Monitors relevant screens in Monarch and Pronto to confirm the status of progress of orders in the pharmacy department.
• Investigates and intervenes in situations that may lead to potential late deliveries.
• Liaise with Operations (i.e. Warehouse and Shipping) to expedite high priority deliveries.
• Responsible for scanning and filing prescriptions and worksheets.
• Perform ODB billings and reconciliations to ensure proper payment is obtained for medication orders in a timely fashion.
• Contact OHaH for missing drug cards and extending expired drug cards.
• Participates in departmental quality improvement initiatives.
• Internally, the Pharmacy assistant has daily contact with staff in the pharmacy, warehouse, shipping, customer service and the cleanroom.
• Externally, the Pharmacy Assistant has daily contact with patients, doctors, nurses and homecare regarding medication.
• Responsible for understanding and adhering to RD’s patient safety policies and procedures.
• Perform all other duties as assigned.

Qualifications:

• Pharmacy Assistant Certificate and relevant pharmacy experience.
• Pharmacy Technician from OCP an asset.

SKILLS:

• Excellent communication skills (written and verbal).
• Self-motivated and able to work with minimal supervision.
• Strong attention to detail with the ability to multi-task and handle fluctuating workloads.
• Excellent organizational, problem-solving, and time-management skills.
• Excellent continuous improvement skills.
• Proven ability to adhere to standards and procedures and maintain confidentiality.
• Excellent customer service skills and the ability to collaborate with all levels, both inside and outside the organization
• Strong computer skills in MS Office.
• Self-motivated and able to work with minimal supervision.

WORKING CONDITIONS:

• Generally comfortable office environment, some physical lifting of boxes (labels, bags, boxes of medications) under 20 pounds is required.
• Some time is spent in the refrigerator daily checking unsuccessful drug deliveries.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position. Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted. The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied. AI will be used in the recruitment process.

Company

OMS / Royal Drugs

Opening Date

Sep 22, 2026

Closing Date

Oct 09, 2026

Requirements

Type

Description

Status

A&AODA Accessibility & AODA Acknowledgment Required within 30 days after job starts

EO -2 Quality & Regulatory Training (Phase 2) Required within 30 days after job starts

EO-1 General Orientation (Phase 1) Required within 30 days after job starts

WHMIS WHMIS 2015 Required within 30 days after job starts

WPVH Workplace Violence and Harassment Required within 30 days after job starts