DISPATCHER / CSR (Contract)

Manitoulin Group of Companies

Belleville

On-site

CAD 42,000 - 56,000

Full time

44 hours ago

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Benefits offered by this job

Competitive wages

Opportunities for growth and promotion

Job summary

Vision Transportation is seeking a Dispatcher/CSR for our Belleville location to broker freight, manage LTL/FTL shipments, and maintain carrier relations. This fixed-term one-year contract covers maternity leave, with on-site hours from 8:30 am to 5:30 pm, Monday to Friday.

Responsibilities include booking dispatch loads, negotiating rates, and updating customers with ETAs. Ideal candidates have 2–3 years in transportation and strong organizational skills.

Qualifications

High School Diploma or Equivalent is required.
Post-secondary training in logistics is preferred.
2-3 years experience in the transportation industry.
Detail oriented with strong process follow-through.
Superior customer service experience and a sense of urgency.

Responsibilities

Enter loads into the system from customers.
Find the proper carrier to handle pickups and deliveries.
Negotiate rates with partner carriers.
Book outbound loads and create trips for carriers.
Prepare truck manifests for loading/unloading freight.
Troubleshoot with custom brokers if freight clears into Canada.
Provide ETA updates and load confirmations to customers and internal teams.

Skills

Detail oriented

Superior Customer Service

Strong sense of urgency

Education

High School diploma or equivalent

Post-secondary training in logistics

Tools

Google Suite for Business

Loadlink

TruckMate (TMW)

Job description

At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost-effective solutions that work within your time frames and your budget.

Job Description

We are currently looking for a DISPATCHER / CSR for our 500 College St. East, Belleville location.

This position is for a fixed one year contract, covering a maternity leave.

Hours are Monday to Friday, onsite 8:30am - 5:30pm

The purpose of this position is tobroker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.

BOOKING/DISPATCHING FREIGHT:

Enter loads into system from customers.

Finding the proper carrier partner to handle the pick-up and delivery required by customer.

Negotiate rate with partner carriers.

Book outbound loads with dispatch utilizing Load Link, and contacting carriers.

Take orders and build trips for carriers.

Build truck manifests for the dock in order to load/unload freight.

Problem solving needed to ensure the freight gets from shipper to receiver in a timely manner.

Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.

Follow proper hand-off procedures at end of shift.

ASSIST CUSTOMER SERVICE:

Track and/or trace some broker orders in a timely manner and provide customers and our internal departments with current ETA’s, ensuring that the tracking of the waiting times, accessorial(s) that are requested on the spot and followed up with and revised Load Confirmations are being received and system updated.

Set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#’s. Update revised load confirmations as they are received.

Book appointments for inbound/outbound deliveries as required. Update the system/spreadsheet and communicate the appointment information to required internal people.

Qualifications

To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.

EXPERIENCE