DISPATCHER / CSR (Contract)

Manitoulin Group

Belleville

On-site

CAD 28,000 - 39,000

Full time

46 hours ago

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Benefits offered by this job

Competitive Wages

Opportunities for growth and promotion

Job summary

Vision Transportation is seeking a Dispatcher/CSR for our Belleville location to broker freight for Canadian and US customers, manage LTL/FTL shipments, and maintain carrier relationships.

The role involves booking loads, negotiating rates, and coordinating with carriers and brokers to ensure on-time delivery, with hours Monday to Friday onsite.

Qualifications

Educational background with a high school diploma or equivalent.
Post-secondary training in logistics is preferred.
2–3 years of experience in the transportation industry.

Responsibilities

Broker freight for Canadian and US customers including LTL and FTL shipments.
Enter loads into system and assign proper carrier partners.
Negotiate rates and book outbound loads with dispatch.
Prepare truck manifests and ensure timely freight movement.
Provide ETA updates and coordinate with internal teams.
Troubleshoot broker issues and ensure smooth hand-offs.

Skills

Detail oriented

Superior customer service

Strong sense of urgency

Education

High school diploma or equivalent

Post-secondary training in logistics

Tools

Google Suite for Business

Loadlink

TruckMate (TMW)

Job description

At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost-effective solutions that work within your time frames and your budget.

Job Description

We are currently looking for a DISPATCHER / CSR for our 500 College St. East, Belleville location.

This position is for a fixed one year contract, covering a maternity leave.

Hours are Monday to Friday, onsite 8:30am - 5:30pm

The purpose of this position is tobroker freight for Canadian and US customers, handle LTL and FTL shipments, and build and maintain relationships with carriers, and negotiate rates.

BOOKING/DISPATCHING FREIGHT:

Enter loads into system from customers.

Finding the proper carrier partner to handle the pick-up and delivery required by customer.

Negotiate rate with partner carriers.

Book outbound loads with dispatch utilizing Load Link, and contacting carriers.

Take orders and build trips for carriers.

Build truck manifests for the dock in order to load/unload freight.

Problem solving needed to ensure the freight gets from shipper to receiver in a timely manner.

Troubleshoot with custom brokers if any issues arise with freight clearing into Canada.

Follow proper hand-off procedures at end of shift.

ASSIST CUSTOMER SERVICE:

Track and/or trace some broker orders in a timely manner and provide customers and our internal departments with current ETA’s, ensuring that the tracking of the waiting times, accessorial(s) that are requested on the spot and followed up with and revised Load Confirmations are being received and system updated.

Set up load confirmations and ensure all information is received with accurate appointment, rates, and PO#’s. Update revised load confirmations as they are received.

Book appointments for inbound/outbound deliveries as required. Update the system/spreadsheet and communicate the appointment information to required internal people.

Qualifications

To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:

EDUCATION

Required: High School Diploma or Equivalent
Preferred: Post-Secondary training in logistics, preferably in the transportation industry.

EXPERIENCE