Dispatcher

Enviro-Tech Mechanical Services Ltd.; Vancouver; On-site; CAD 34,000 - 40,000; Full time

Benefits offered by this job

Industry-leading compensation

Benefits and retirement plan

Training opportunities

Collaborative team environment

Job summary

Enviro-Tech Mechanical Services Ltd. in Vancouver is seeking a proactive Dispatch teammate to coordinate service requests and maintenance scheduling for our growing HVAC and refrigeration team.

You will use ERP software to route technicians, track time sheets, and communicate with customers; a positive, methodical approach and strong multitasking are essential in a dynamic environment.

Qualifications

• Minimum 1-year previous dispatch/scheduling experience in a comparable environment.
• Strong customer service background.
• Strong computer skills in basic office; ERP solutions preferred.

Responsibilities

• Dispatch customer requests to technicians and provide planned maintenance scheduling.
• Utilize ERP software to coordinate and track technicians to ensure route optimization.
• Monitor and maintain technician daily time sheets.
• Follow up on work order progress and maintain communication with customers.

Skills

Dispatch experience

Customer service

ERP systems

Multitasking

Tools

ERP software

Job description

Who We Are

Enviro-Tech is a commercial refrigeration, HVAC and installation company made up of busy office staff and a growing fleet of service technicians. In business since 1994, we are a top-quality, full-service company for heating, ventilation, air conditioning and refrigeration sales and service. We provide solutions that give customers confidence that their systems will perform; and services that will protect and extend our customers' investment. Our goal is to provide an environment that respects and honours a work-life balance.

Hourly Rate: $25 - $29 per hour

A Day In The Life

The Dispatch position is responsible for dispatching customer requests to technicians and providing planned maintenance scheduling. They will utilize ERP software to coordinate and track technicians to ensure route optimization, and monitor and maintain technician daily time sheets. They are responsible for following up on work order progress and maintaining communication with customers. They will actively support our customer service team and provide fleet management duties. Our ideal candidate is an energetic and team-oriented individual with a true understanding of customer service and a mind for detail and organization who approaches problems methodically and demonstrates sound judgement. This is an active job opening for a vacancy that currently needs to be filled.

What You Bring

• Minimum 1-year previous dispatch/scheduling experience in a comparable environment
• Strong customer service background
• Strong computer skills in basic office required; ERP solutions preferred.
• Ability to multitask and prioritize multiple competing tasks and adapt quickly in a dynamic environment

Why work for us?

• Industry-leading compensation
• Comprehensive group benefits and retirement savings program
• Training and Development Opportunities
• Industry leaders in Canada - you will be part of a growing, stable organization, that is the industry leader in Canada
• Be part of a fun and collaborative team dedicated to the success of our business
• Input and ideas are always accepted. Your opinion matters here!

We are an equal opportunity employer that supports diversity and inclusion in the workplace. We put safety first, and deliver service excellence with integrity, from a team-driven, collaborative mindset. We support community, both internally and externally.

Come join us and be part of a Canadian industry leader in commercial kitchen equipment service.

Due to the high volume of interest, we regret that we are unable to respond to all applications. To be considered, candidates must be at least eighteen years old and able to live and work in Canada.

Salary: $24 - $28 per hour