Service Dispatcher

Riverstone Management Ltd.; Duncan; On-site; CAD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health benefits after 3 mo

Dental benefits after 3 mo

No evenings or weekends

Structured onboarding and training

Job summary

Westisle Heating & Cooling in Duncan, BC is seeking a full-time Service Dispatcher to serve as the hub between customers, technicians and the office. This busy role schedules service and install work, handles inbound calls, and creates work orders in Service Fusion, with a Monday–Friday schedule and no evenings or weekends.

You will join a small, collaborative team serving the Cowichan Valley since 1989, and training and onboarding are provided.

Qualifications

• Experience in dispatch or customer service; HVAC experience not required.
• Excellent phone skills and ability to handle high call volumes.
• Proficient with Microsoft Office; comfortable with computers.
• Familiarity with field service software is a plus.
• High school diploma or equivalent.

Responsibilities

• Schedule and dispatch technicians for service and install work.
• Answer inbound calls and handle inquiries professionally.
• Create work orders in Service Fusion.
• Coordinate residential installs and ordering of equipment.
• Book maintenance visits and manage warranty paperwork.

Skills

Dispatch experience

Customer service

Administrative coordination

Phone communication

MS Office

Education

High school diploma

Tools

Service Fusion

ServiceTitan

Job description

Service Dispatcher
Westisle Heating & Cooling
Duncan, BC

$24 to $28/hr | Monday to Friday, 7:30 am to 4:30 pm | Permanent Full-Time

Since 1989, Westisle Heating & Cooling has provided 24/7 heating and cooling services in Duncan and across the Cowichan Valley. We repair, maintain and install furnaces, heat pumps, ductless splits, air conditioning, boilers, refrigeration, ice machines and rooftop units for residential and commercial customers. We're a small, collaborative team and part of a fast-growing group of companies.

We're hiring a full-time, permanent Service Dispatcher for our Duncan office. This is a busy, blended dispatch and customer service role, weekdays only. You'll be the hub between our customers, technicians and office, and you'll report to our Service Administration Manager.

What You'll Do:

• Schedule and dispatch technicians for residential and commercial service and install work

• Answer inbound calls promptly and handle customer inquiries professionally

• Create accurate work orders in Service Fusion

• Coordinate residential installs, including sub-trades, equipment ordering and site readiness

• Make outbound calls to residential customers to book maintenance visits

• Submit equipment warranty paperwork weekly

• Keep customers updated when timelines change

What You Bring:

• Experience in dispatch, customer service or administrative coordination; no HVAC experience needed

• Confident on the phone, organized and good at handling a high volume of calls and tasks

• Comfortable with computers and Microsoft Office

• Field service software experience (Service Fusion, ServiceTitan or similar) is an asset, not required

• High school diploma or equivalent

Coming from towing, trucking, courier, logistics, call centre, hospitality, retail or another customer-facing role? We'd like to hear from you. We'll train you on the HVAC side.

Why Westisle:

• Established local company, serving the Cowichan Valley since 1989

• Permanent, full-time, Monday to Friday with no evenings or weekends

• Extended health and dental benefits after 3 months

• Structured onboarding and training with our team

• Clear targets, so you'll always know what success looks like

As part of the hiring process, the successful candidate will be required to provide 2 supervisory references and complete a criminal record check. Applicants must be legally eligible to work in Canada.

Thank you to all applicants for their interest. Only those selected for next steps will be contacted. Westisle Heating & Cooling is an equal opportunity employer and welcomes applications from all qualified candidates.