Dispatcher

Glen Group; Richmond; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

Glen Group in Richmond, BC is seeking a Dispatcher to coordinate field crews, vehicles, and equipment across multiple job sites. The role requires strong communication, organizational skills, and the ability to manage shifting priorities in a fast-paced environment.

This local, full-time position offers hybrid work, rotational shifts, and a salary within the CAD 55,000 to 65,000 per year range, with immediate availability preferred.

Qualifications

• Minimum 2 years of experience in customer service, dispatch, coordination, or a similar role.
• Strong spoken and written English communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.

Responsibilities

• Schedule, dispatch, and track crews, vehicles, and equipment across multiple job sites.
• Monitor daily operations and adjust staffing and resources as required.
• Communicate effectively with field personnel, supervisors, clients, and internal teams.
• Maintain accurate records of crew assignments, equipment, schedules, and daily activities.
• Respond promptly to urgent requests, incidents, cancellations, and schedule changes.
• Support staffing and equipment planning in coordination with operations supervisors.
• Use dispatch software, GPS, and communication tools to coordinate and optimize operations.
• Make timely decisions under pressure while maintaining accuracy and attention to detail.
• Follow applicable health and safety legislation, regulations, and company procedures.
• Maintain professional communication and provide timely operational updates.

Skills

Customer service

Dispatch coordination

English communication

Organizational skills

Tools

Dispatch software

GPS

Job description

Glen Group of Companies | Richmond, BC | Hybrid | Full-Time

About Glen Group

Glen Group is a dynamic and growing organization providing services across multiple industries, including traffic control, security, construction, and management. Built on integrity, innovation, and service excellence, we are committed to delivering value to our clients and creating opportunities for our people.

Our Commitment to Diversity and Inclusion

At Glen Group, we believe diversity drives innovation and inclusion builds stronger teams. We are committed to providing a respectful and inclusive workplace where everyone has the opportunity to succeed, regardless of their background or identity.

Role Overview

We are seeking a highly organized, detail-oriented, and adaptable Dispatcher to join our Traffic Management team in Richmond, BC.

The successful candidate will coordinate field crews, vehicles, and equipment across multiple job sites, monitor real-time operations, and respond to changing operational requirements. This role requires strong communication skills, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

This opportunity is intended for local candidates who can reliably commute to our Richmond office and are available to work rotational shifts based on business needs.

Key Responsibilities

• Schedule, dispatch, and track crews, vehicles, and equipment across multiple job sites.
• Monitor daily operations and adjust staffing and resources as required.
• Communicate effectively with field personnel, supervisors, clients, and internal teams.
• Maintain accurate records of crew assignments, equipment, schedules, and daily activities.
• Respond promptly to urgent requests, incidents, cancellations, and schedule changes.
• Support staffing and equipment planning in coordination with operations supervisors.
• Use dispatch software, GPS, and communication tools to coordinate and optimize operations.
• Make timely decisions under pressure while maintaining accuracy and attention to detail.
• Follow applicable health and safety legislation, regulations, and company procedures.
• Maintain professional communication and provide timely operational updates.

Qualifications and Requirements

• Minimum 2 years of experience in customer service, dispatch, coordination, or a similar role.
• Strong spoken and written English communication skills.
• Excellent organizational, multitasking, and problem-solving abilities.
• Comfortable working with computer systems, scheduling tools, and digital records.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Flexibility to work rotational shifts, including different schedules based on operational requirements.
• Must be a local candidate able to reliably commute to the Richmond office.
• Employment Type: Full-time
• Salary Range: $55,000–$65,000 per year
• Schedule: Rotational shifts with flexibility to meet business requirements
• Start Date: Immediate availability preferred