Dispatcher

VANC ADESA Vancouver; Richmond; On-site; CAD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Immediately vested 401K (US) or RRSP (

RRSP (Canada) with company match

Opportunities to expand your skill set

Company culture of internal promotions

Job summary

OPENLANE seeks a Dispatcher (Transportation Coordinator) to coordinate daily activities in the transportation department, ensuring timely dispatch of drivers for pickups/deliveries and smooth transactions at VLCs. You will enter data, quote services, post charges, and collaborate with sublet carriers and management.

The role requires strong organization, detail-orientation, and teamwork, with focus on prompt, courteous customer service and accurate documentation across transportation and

Qualifications

• High School diploma or equivalent.
• 1-3 Years' of related experience in a logistics or dispatching role.
• Tech-savvy, and comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
• Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Manually or electronically enter data in an accurate and timely manner into our transportation and inventory management systems.
• Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications.
• Investigate discrepancies and communicate with appropriate personnel in a timely manner.
• Coordinate with lead drivers to ensure timely vehicle pickups.
• Assist with scheduling for transport drivers to meet driveaway service volumes.
• Maintain excellent customer service and strong telephone support.
• Escalate concerns to Transportation Supervisor/Manager when needed.
• Promote transportation services with Sales & Dealer Relations teams.

Skills

Organized

Detail-oriented

Team-oriented

Strong communication skills

Customer service excellence

Education

High School diploma or equivalent

Tools

Google Suite

AMS

VTrace

Job description

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) & FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're looking for:

As a Dispatcher (Transportation Coordinator), you will coordinate the daily activity within the transportation department, including ensuring timely and efficient dispatch of drivers for pick up/deliveries, coordinating sublet transportation carriers, posting charges, and reporting on transportation department activities to local management and our corporate office.

You are:

• Organized.
• Detail-oriented.
• Team-oriented.

You will:

• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.
• Coordinate the movement of vehicles to and from the Vehicle Logistics Centers (VLC), including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.
• Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.
• Accurately quoting transportation services, processing transactions, & posting charges according to contracts and company specifications.
• Investigate any discrepancies and communicating same to appropriate personnel in a timely manner.
• Coordinate with lead drivers to ensure vehicles are picked up in a timely and efficient manner.
• Assist with scheduling for transport drivers, ensuring adequate staffing in connection with the volume of driveaway services.
• Be familiar with procedures for handling all aspects of customer service.
• Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.
• Act as a point of contact for transportation services within the VLC, ensuring customers receive prompt, efficient, and courteous attention; and escalating any concerns to the Transportation Supervisor/Manager.
• Resolve any customer complaints in a friendly, courteous manner.
• Advise manager or designated supervisor of all serious complaints or incidences.
• Pro-actively promote transportation services in collaboration with our Sales & Dealer Relations teams.
• Run aging reports and contact sellers and buyers regarding outstanding shipments.
• Practice and promote teamwork at all times.
• Set a good personal example of attitude and performance.
• May assist with onboarding, training, and supporting transportation employees with job related tasks.
• Ensure all company vehicles are in safe operating condition by scheduling regular maintenance and ensure weekly van inspections are completed in accordance with our safety program.
• Other duties as assigned.

Must haves:

• High School diploma or equivalent.
• 1-3 Years' of related experience in a logistics or dispatching role.
• Tech-savvy, and comfortable using Google Suite.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Nice to Haves:

• Post-secondary education in a related field is an asset.
• Self-starter who can assess work volumes and ensure timely completion of prioritized tasks.
• Experience with AMS, VTrace, and other OPENLANE systems.
• Bilingual (English/French) is an asset.

Other Information

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Compensation

Range of Hourly: $22.00 - $25.00 CAD (Depending on experience, skill set, qualifications, and other relevant factors.)

Company Overview

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.