Dispatcher

Ontario University Athletics; Guelph; On-site; CAD 48,000 - 58,000; Full time

Job summary

University of Guelph's Campus Safety Office is seeking a regular full-time Dispatcher to join our team. The role involves handling emergency calls, coordinating rapid responses with police, fire, and first responders, and providing reception duties for the campus safety office.

The position requires shift work with days and nights, plus weekends and holidays due to 24/7 coverage. We value experience in emergency communications, strong keyboarding and data entry skills, and the ability to work

Qualifications

• Completion of secondary school; 1-year community college diploma is an asset
• Up to 18 months of experience
• Complete Emergency Services Communications program
• Excellent keyboarding and data entry with accuracy
• Proficiency in MS Excel, MS Word, Email
• Strong organization and prioritization
• Ability to maintain confidentiality and work under stress
• Willingness to work 12-hour shifts

Responsibilities

• Intake requests for assistance from the public, staff and students
• Dispatch of appropriate response by police, fire or first responders
• Reception for Campus Safety Office – in person and by phone
• Monitor multi-alarm system and respond to alarms
• Document events in internal records system
• Communicate with campus emergency personnel by radio or phone
• Liaise with Guelph Police Service dispatch and records units
• Support parking enforcement with inquiries and tow situations
• Provide clerical support as required and other duties as assigned

Skills

Keyboarding

Data entry

MS Excel

MS Word

Communication

Confidentiality

Shift work

Time management

Education

High school diploma

1-year community college diploma

Tools

MS Excel

MS Word

Internal records system

Job description

Department: Campus Safety Office
Position covered by the Collective Agreement with USW Local 4120

General Purpose

The Campus Safety Office is looking for a regular full-time Dispatcher to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.

Duties and Responsibilities

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants.

The responsibilities for this position include:

• Intake of requests for assistance from the public, staff and students
• Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
• Reception for Campus Safety Office - in person and telephone inquiries
• Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.
• Document events and actions within the internal records management system software
• Communicate with campus emergency personnel by way of two-way radio or phone
• Liaise with the Guelph Police Service dispatch and records units from time to time
• Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
• Provide clerical support as required and other duties as assigned

Requirements

• Completion of secondary school education, 1-year community college diploma an asset
• Up to 18 months of experience
• Ability to successfully complete the Emergency Services Communications program (internal training program)
• Excellent keyboarding, data entry and computer skills with accuracy
• Proficiency in MS Excel, MS Word, Email, and other related software is essential
• Ability to organize and prioritize is essential
• Demonstrated good judgement, accurate recall, decision making under stressful situations
• Strong interpersonal skills with excellent oral and written communication are essential
• Ability to maintain confidentiality
• Ability to work 12-hour shifts

This position involves shift work - 12-hour shifts rotating between days (6:30 am - 6:30 pm) and nights (6:30 pm - 6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours a day and seven days a week.

Candidates selected following initial review must complete and be able to pass: computerized testing; interview(s); security clearance; background investigation; and references checks before final selection of employment.

Employee Type: Regular Full-Time
Position Number: 10854038

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: September 8, 2026
Closing Date: September 15, 2026