Dispatcher

University of Guelph; Guelph; On-site; CAD 39,000 - 44,000; Full time

Job summary

The University of Guelph is seeking a regular full-time Dispatcher for the Campus Safety Office in Guelph, Ontario. You will intake requests, dispatch appropriate responders, and handle reception duties in a fast-paced environment.

Responsibilities include monitoring alarms, documenting events, and coordinating with police, fire, and campus personnel. The role requires strong communication, confidentiality, and the ability to work 12-hour shifts, including weekends and holidays.

Qualifications

• Completion of secondary school education, 1-year community college diploma an asset
• Up to 18 months of experience
• Emergency Services Communications program (internal training)
• Excellent customer service skills
• Excellent keyboarding, data entry and computer skills with accuracy
• Proficiency in MS Excel, MS Word, Email, and other related software is essential
• Ability to organize and prioritize is essential
• Demonstrated good judgement, accurate recall, decision making under stressful situations
• Strong interpersonal skills with excellent oral and written communication are essential
• Ability to maintain confidentiality
• Ability to work 12-hour shifts

Responsibilities

• Intake of requests for assistance from the public, staff and students
• Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
• Reception for Campus Safety Office – in person and telephone inquiries
• Monitor multi-alarm computer system and direct response to alarms
• Document events and actions within the internal records management system software
• Communicate with campus emergency personnel by way of two-way radio or phone
• Liaise with the Guelph Police Service dispatch and records units
• Support parking enforcement personnel with general inquiries and tow situations
• Provide clerical support as required and other duties as assigned

Skills

Customer service

Typing / Data entry

MS Excel

MS Word

Email

Communication skills

Organizational skills

Confidentiality

Interpersonal skills

Shift work

Education

Secondary school diploma

Community college diploma

Tools

Records management software

Two-way radio systems

Security clearance process

Job description

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: Campus Safety Office

Requisition ID: 2895

Department: Campus Safety Office

Position covered by the Collective Agreement with USW Local 4120

General Purpose

The Campus Safety Office is looking for a regular full-time Dispatcher to be part of our team with a goal of keeping our campus community safe. This is an ideal position for someone who likes working in a fast-paced team environment, has a flexible schedule and a strong desire to help others.

Duties And Responsibilities

This position reports to the Manager of Emergency Planning and Administration, Campus Safety Office, with direction from the shift Sergeants.

The Responsibilities For This Position Include

• Intake of requests for assistance from the public, staff and students
• Intake of all emergency calls for assistance on campus and dispatch of appropriate response by police, fire prevention or first response team personnel
• Reception for Campus Safety Office – in person and telephone inquiries
• Monitor multi-alarm computer system and direct response to fire alarms, building supervisory alarms, intrusion alarms and personal safety alarms.
• Document events and actions within the internal records management system software
• Communicate with campus emergency personnel by way of two-way radio or phone
• Liaise with the Guelph Police Service dispatch and records units from time to time
• Support parking enforcement personnel with general inquiries and tow situations by way of radio and telephone
• Provide clerical support as required and other duties as assigned

Requirements

• Completion of secondary school education, 1-year community college diploma an asset
• Up to 18 months of experience
• Ability to successfully complete the Emergency Services Communications program (internal training program)
• Excellent customer service skills
• Excellent keyboarding, data entry and computer skills with accuracy
• Proficiency in MS Excel, MS Word, Email, and other related software is essential
• Ability to organize and prioritize is essential
• Demonstrated good judgement, accurate recall, decision making under stressful situations
• Strong interpersonal skills with excellent oral and written communication are essential
• Ability to maintain confidentiality
• Ability to work 12-hour shifts

This position involves shift work – 12-hour shifts rotating between days (6:30 am – 6:30 pm) and nights (6:30 pm - 6:30 am). It also requires work on weekends and statutory holidays as the work unit provides service 24 hours a day and seven days a week.

Candidates selected following initial review must complete and be able to pass: computerized testing; interview(s); security clearance; background investigation; and references checks before final selection of employment.

Employee Type: Regular Full-Time

Position Number: 10854038

Classification: USW, Local 4120 Salary: $28.73 - $32.10 per hour

USW Local 4120 Wage Grid

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: September 8, 2026

Closing Date: September 15, 2026