Dispatcher

Metro Testing & Engineering Ltd.; Burnaby; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Benefits after 3 months

RRSP Matching

Close to transit

Job summary

Metro Testing + Engineering in Burnaby is seeking a dispatcher to coordinate service requests and field technicians across multiple sites. The role involves regular contact with customers and technicians in a fast-paced construction environment, ensuring accurate job orders and timely updates.

The position starts at $22/hour, with benefits after 3 months, RRSP matching, and a location close to transit, supporting a dynamic team during peak season.

Qualifications

• Strong English oral/written communication skills.
• 1 year of over-the-phone customer service experience.
• Experience with MS Office or Windows-based applications.

Responsibilities

• Respond to customer requests for service and review before creating a job order.
• Coordinate with field technicians and assign them to sites based on expertise and customer requirements.
• Provide all job-related information to technicians in a timely manner.
• Strategically distribute work orders among technicians.
• Provide updates to technicians and customers as required.

Skills

Strong English communication

Customer service

Detail oriented

Multitasking

Interpersonal skills

Tools

MS Office

Job description

The opportunity

Metro Testing + Engineering is hiring a dispatcher for our Burnaby office. The environment is fast pace and dynamic during the peak construction season. The person will be in regular contact with our customers and technicians.

Who we are:

Metro Testing + Engineering (Metro) is one of the busiest materials testing companies in Western Canada. Our technicians provide the materials testing of concrete, asphalt, and soils for the construction industry.

What you will be getting

• $22/hr to start
• Benefits after 3 months: dental, vision, extended health care, life insurance
• RRSP Matching
• Close to major transit station

What you will be doing

• Responding to customer’s request for service and review the request before creating a job order
• Connecting with the field technicians and assign them to sites based on their expertise and customer’s requirements
• Provide all job related information to the technicians on a timely basis
• Strategically distribute the work orders among the technicians
• Provide update to technicians and customers if required

What you need to have

• Strong English oral / written / interpersonal communication skills.
• 1 year of over the phone customer service experience
• Experience with the construction industry is an asset
• Have a sense of urgency
• Detail oriented and experience in multi-tasking and the ability to prioritize tasks
• Experience with MS Office and other Windows based applications
• Tactful and professional interaction with peers, drivers, clients and other staff
• Friendly, positive attitude, and strong customer service orientation
• Degree of flexibility with work hours, including possible evenings and weekends during peak construction season