Dispatch Supervisor

FED Group (Canada); Montreal; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Performance bonus up to 10%

Group benefits

RRSP with employer contributions up to

Job summary

FED Group (Canada) is seeking a Dispatch Supervisor to oversee daily dispatch operations for our marine and ground transportation services. You will lead a four-person dispatch team, monitor KPIs, and ensure on-time deliveries while maintaining a hands-on leadership approach.

We value bilingual English/French professionals with strong Excel skills and the ability to adapt to a dynamic, on-call environment. This role offers a hybrid schedule (3 days in office, 2 remote) and a competitive

Qualifications

• Experience in dispatching or trucking/transportation environment.
• Prior supervisory or team leadership experience.
• Strong hands-on leadership and ability to motivate an experienced team.
• Excellent communication and interpersonal skills.
• Ability to make sound decisions quickly and work independently.
• Strong organizational skills and multi-priority management.

Responsibilities

• Supervise daily operations of the dispatch department.
• Lead, coach, and support a team of four dispatchers.
• Conduct performance evaluations and employee development.
• Monitor KPIs and prepare reports in Excel.
• Review dispatch schedules and data entry accuracy.
• Ensure compliance with priorities, procedures and deadlines.
• Provide coverage during peak periods and vacations.
• Participate in continuous improvement initiatives.

Skills

Leadership

Bilingual EN/FR

Excel reporting

Dispatch/logistics

Problem solving

Team motivation

Tools

AS400

Job description

I’m Leila Chanteau, Recruitment Consultant at FED Supply, specializing in recruiting professionals in Supply Chain, Logistics, Transportation, and Procurement. Today, I’m excited to present an excellent opportunity for a Dispatch Supervisor with a well-established company operating in the marine and ground transportation industry, recognized for its strong operations and dynamic work environment.YOUR MISSIONSReporting to the Director of Operations, you will be responsible for the day-to-day supervision of the dispatch team. This is a newly created position designed to support the Director with operational management and ensure the smooth execution of daily dispatch activities.You will act as the Director's right hand by providing hands-on leadership while remaining ready to step into operations whenever required.Key ResponsibilitiesSupervise the daily operations of the dispatch department.Lead, coach, and support a team of four dispatchers.Conduct performance evaluations and contribute to employee development.Monitor key performance indicators (KPIs) and prepare reports using Excel.Review dispatch schedules and validate data entered into the system.Ensure compliance with priorities, procedures, and delivery deadlines.Quickly resolve operational issues and support the team during peak periods.Provide operational coverage for dispatchers during vacations or absences when required.Participate in continuous improvement initiatives and departmental projects.YOUR PROFILEExperience in dispatching or within a trucking/transportation company.Previous supervisory or team leadership experience.Strong hands-on leadership skills with the ability to motivate an experienced team.Excellent communication and interpersonal skills.Ability to make sound decisions quickly and work independently.Strong organizational skills and ability to manage multiple priorities.Experience working with 53-foot trailer operations is considered a strong asset.Knowledge of AS400 is an asset.Proficiency with Microsoft Excel and the Microsoft Office Suite.RequirementsBilingual in English and French (spoken and written).Availability to participate in an on-call rotation one Saturday out of every four or five, working remotely from approximately 6:00 a.m. to 12:00/1:00 p.m.What Our Client OffersSalary between $75,000 and $85,000, with flexibility up to $90,000 for an exceptional candidate.Annual performance bonus of up to 10%.37.5-hour work week.Hybrid work model (3 days in the office / 2 days remote).Comprehensive group benefits, including medical, dental, life, and disability insurance.Group RRSP with employer contributions of up to 5%.Stable, collaborative, and supportive work environment.Opportunity to join a reputable organization offering long-term career growth and development.