Dispatch Level 2

TransX Ltd; New Westminster; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

RRSP company match

Training and tuition reimbursement

Employee and family assistance program

Encouraged work-life balance

Corporate discounts

Job summary

TransX Ltd is seeking a Dispatch – Level 2 in BC to manage daily dispatch operations and driver communications. The role focuses on achieving on-time service, optimal utilization, and compliance with transportation regulations.

You will coordinate routes, update schedules, and support drivers to resolve on-the-road issues while maintaining accurate records and billing support.

Qualifications

• Minimum 2 years of dispatch experience in TL/LTL.
• Experience with Excel and TMW.
• Knowledge of trucking industry rules and Hours of Service regulations.
• Strong organizational and priority management skills.

Responsibilities

• Dispatching and arriving trips to TMW.
• Manage and support assigned fleet of drivers and trucks.
• Communicate with drivers to ensure on-time service and utilization targets.
• Create and maintain shipping and dispatch records and invoices.

Skills

Dispatch experience

Multitasking

Analytical thinking

Organizational skills

Decision making

Ability to work under supervision

Education

High School Diploma

Post-Secondary Education - Preferred

Tools

Excel

TMW

Job description

Operating for over 50 years; the TransX Group of Companies is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America.With 11 locations across Canada and the USA, approximately 900 company employees, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

SUMMARY – Dispatcher – Level 2

Shift: Monday to Friday 09:00 AM – 05:00 PM

The TransX Group of Companies has an exciting opportunity for a Dispatch – Level 2 to join the Operations Department in our BC facility. This position is responsible for dispatching and arriving trips to TMW. The Dispatcher is also responsible for effective management and support of an assigned fleet of drivers and trucks. This position will focus on operational excellence and superior customer service, ensuring their fleet operates efficiently as a team in support of our high standards for driver success and customer service performance.
Our Mission is to become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to be consistently surpassing driver expectations by supporting all drivers in successfully meeting utilization targets while honoring home time. Our fleet team will be satisfied once our drivers have successfully met their full potential. As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY ACTIVITIES

Driver Communication

• Confirm daily ready times/weekly resets with designated fleet.
• Discuss load requirements with drivers to ensure on time service.
• Assist drivers in solving all on the road problems as they arise.
• Make necessary changed to routes throughout the day as indicated by customer requests and shipping arrangement.
• Communicate issues and concerns to appropriate team members. (planning, customer service, etc)
• Work with drivers to ensure utilization targets are being met.
• Arrange to have driver's training modules completed.
• Strong understanding of transportation regulations and laws is critical when arranging for deliveries and pickups.

Create Shipping and Dispatch Documents

• Maintain records of dispatched calls, driver routes, delivery and pick up times, and truck repairs and maintenance
• Log customer shipping schedules and complains
• Maintain any details regarding route changes
• If necessary, keep records of driver training sessions

Generate Bills and Invoices

• Create billing and invoice documents for shipments
• Ensuring that drivers receive any necessary documents before making a pickup
• Invoice customers for payment of shipment pickups and handle any issues regarding charged for these services.
• Ability to use dispatch software

SKILLS & KNOWLEDGE

Education

• High School Diploma
• Post- Secondary Education- Preferred

Experience

• Minimum 2 years of dispatch experience in TL/LTL
• Experience with programs such as Excel and TMW
• Logistics / Supply Chain experience an asset
• Capable of multi-tasking with keen ability to prioritize
• Able to make decisions with limited supervision
• Analytical thinking, Strong organizational and priority management skills.
• Able to accurately identify and proactively make appropriate suggestions to resolve any problems
• Knowledge of the trucking industry and associated rules and regulations (ex. Hours of service regulations)

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

BENEFITS

• RRSP company match programs
• Training and tuition reimbursement

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events
• Years of service awards
• Employee spotlights in our TransX Newsletter
• Safety recognition
• Annual performance incentives

OTHER PERKS

• Employee and family assistance program
• Encouraged work-life balance
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
• Professional & personal growth