Customer Service Administrator

TransX Group; New Westminster; Hybrid; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Partnered training programs

Diversity and inclusion culture

Job summary

TransX Ltd. in Vancouver is seeking a Customer Service Administrator to support Terminal Operations during a temporary leave. You will respond to inquiries, assist in planning routes, process orders and documents, and maintain accurate data in CRM and internal systems.

Reporting to the Terminal Manager, you will uphold TransX core values of teamwork, safety, and integrity while ensuring efficient daily operations and KPI tracking in a fast-paced logistics environment.

Qualifications

• Pursuing post-secondary studies in logistics, transportation, operations management, or a related field, or a recent graduate.
• Experience in administrative or customer service roles within logistics is an asset.
• Proficiency with CRM software; familiarity with a Transportation Management System (TMS) is an asset.
• Strong analytical and data logging skills using spreadsheets.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and live chat; investigate and resolve complaints.
• Assist in planning and optimizing transportation routes; coordinate daily pickup and delivery operations.
• Handle inbound sales orders and invoice adjustments; prepare and process transportation documents.
• Track shipments and maintain customer profiles, case notes, and tickets in CRM systems.
• Support KPI tracking, continuous improvement initiatives, and general admin duties while ensuring safety compliance.

Skills

Customer service

Communication

Analytical skills

Time management

Problem solving

Education

Post-secondary studies in Logistics/Transportation/Operations Management

High school diploma or equivalent

Tools

CRM software

Transportation Management System (TMS)

Microsoft Office

Job description

Shift: Monday to Friday (07:00 AM – 03:00 PM)

TRANSX LTD

Operating for over 50 years, TransX LTD is one of the largest Canadian (CN Rail-owned) providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

The TransX Group of Companies has an exciting opportunity for a Customer Service Administrator to join the Terminal Operations department in Vancouver. Reporting to the Terminal Manager, the Customer Service Administrator plays a pivotal role in maintaining efficient terminal operations and supporting the regular team during a temporary leave. This position is responsible for providing exceptional support and resolution to customer inquiries, supporting the planning and optimization of transportation routes, coordinating daily operations, and ensuring precise data management within internal systems and CRM software

As a leader within TransX, the position is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

• Customer Inquiry & Communication Management: Respond to customer questions promptly via phone, email, and live chat with clarity and professionalism. Investigate and resolve customer complaints, provide appropriate solutions, and elevate unresolved issues when necessary. Provide accurate details regarding company products, services, and billing policies.
• Transportation Planning & Coordination: Assist in planning and optimizing transportation routes and coordinate daily pickup and delivery operations. Communicate effectively with drivers, customers, and internal teams to ensure smooth terminal execution.
• Documentation & Order Processing: Handle inbound sales orders and process invoice adjustments. Prepare and process transportation documents (delivery notes, bills of lading), coordinate product returns/refunds, and generate routine inventory or service reports.
• Shipment Tracking & Data Maintenance: Track shipments and update statuses in internal systems. Log, update, and maintain precise customer profiles, case notes, and support tickets in CRM systems. Maintain accuracy of shared email inboxes and digital document filing.
• Operational Efficiency & Analysis: Help resolve operational delays and logistical constraints. Contribute to Key Performance Indicator (KPI) tracking, performance analysis, continuous improvement initiatives, and general administrative support while maintaining compliance with safety standards and transportation regulations.

QUALIFICATIONS

• Education: Currently pursuing post-secondary studies in Logistics, Transportation, Operations Management, or a related field (or recent graduate). High school diploma or equivalent required.
• Experience: Previous administrative or customer service experience, particularly within a transportation or logistics environment, is an asset.
• Technical Skills: Technical proficiency navigating CRM software. Familiarity with a Transportation Management System (TMS) is an asset. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic digital spreadsheet logging skills. Strong analytical skills.
• Industry Knowledge: Strong interest in the transportation and supply chain industry.
• Soft Skills: Superior verbal and written communication skills with a polished phone manner. Excellent organizational, multi-tasking, time-management, and problem-solving skills in a fast-paced environment. High emotional intelligence, patience, and conflict-resolution capabilities.

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian-owned company
• Operating for over 50 years
• Leading transportation and logistics services
• 11 Terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.