Customer Service Specialist

TransX Group; Guelph; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

RRSP company match programs

Training and tuition reimbursement

Employee Assistance Program (EFAP)

Encouraged work-life balance

Corporate discounts

Job summary

TransX Group is seeking a Customer Service Representative (CSR) to join our Operations Department. You will respond promptly to customer needs, use TMW systems for updates, and communicate service disruptions. Build strong relationships with internal teams and external customers while upholding our core values.

The role emphasizes live freight tracking, tender entry, and proactive problem solving in a fast-paced logistics environment.

Qualifications

• Secondary Education required.
• Logistics, supply chain, or trucking industry experience is a strong asset.
• Experience with TMW or operational software is an asset.

Responsibilities

• Provide live customer service and support with proactive communication.
• Enter tenders, pickups, deliveries, service alerts, and costs for billing.
• Source loads when freight balance is off and create LOS reporting.

Skills

Customer service

Communication

Time management

Organizational skills

Analytical thinking

Problem solving

Education

Secondary Education

Tools

TMW

Operational software

Job description

Salary Range: $50,000.00 To $60,000.00 Annually

Customer Service Representative

Shift: Monday to Friday (08:00-17:00)

TRANSX LTD

Operating for over 50 years, the TransX Group of Companies is one of the largest Canadian providers of premier integrated transportation and logistics services across North America. With 11 locations across Canada and the USA, approximately 900 company employees, and over 4,000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customers' business needs.

TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is responsible for developing and maintaining long-lasting relationships between the organization and the customer while supporting organizational values and objectives. The incumbent promptly responds to customer needs, utilizes TMW systems to provide accurate updates, and proactively communicates any service disruptions or delays.

Building strong, professional relationships with internal operational teams, terminal personnel, drivers, and external customers is key to success in this role.

As an employee of TransX, the Customer Service Representative is expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

KEY RESPONSIBILITIES

• Communication & Relationship Building: Provide live customer service and support. Perform live freight tracking with proactive communication regarding any service disruptions. Participate in customer calls and meetings as required to build lasting relationships.
• Order Creation & Maintenance: Ensure all tenders are accurately entered into the system with all pertinent information required to service the load on time. Enter all pickup/delivery appointments, service alerts for disruptions, and additional demurrage, detention, or extra costs for billing.
• Freight Balance & Service: Actively source loads when freight needs do not meet network balance. Create Level of Service (LOS) reporting, identify service gaps, and participate in on-time service improvement plans. Perform other operational duties as assigned.

SKILLS & KNOWLEDGE

• Qualifications: Secondary Education required.
• Experience: Logistics, supply chain, or trucking industry experience is considered a strong asset.
• Technical Skills: Computer literate and proficient; experience with TMW or operational software is an asset. Knowledge of the trucking industry and associated rules/regulations (e.g., Hours of Service) is preferred.
• Core Competencies:
  • Excellent verbal and written communication skills for internal and external interactions.
  • Superior time management and organizational skills with the ability to multitask and prioritize effectively.
  • Strong analytical thinking and proactive problem-solving abilities.
  • Ability to adapt to daily operational changes, manage stressful situations professionally, and make decisions with limited supervision.

BENEFITS & PERKS

WHY JOIN TRANSX?

• Large, Canadian-owned company operating for over 50 years
• Leading transportation and logistics services with 11 terminals across North America
• Competitive compensation
• Partnered training programs and learning supports

BENEFITS

• RRSP company match programs
• Training and tuition reimbursement

RECOGNITION PROGRAMS

• Annual employee recognition & appreciation events
• Years of service awards
• Employee spotlights in our TransX Newsletter
• Safety recognition & annual performance incentives

OTHER PERKS

• Employee and Family Assistance Program (EFAP)
• Encouraged work-life balance
• Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.)
• Dynamic team environment fostering professional and personal growth

TransX Ltd. is committed to building a culture of diversity, equity, and inclusion and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders.

All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application.