Field Service Coordinator

Total Power Limited; Calgary; On-site; CAD 55,000 - 75,000; Full time

Job summary

Total Power Limited is seeking a Dispatcher to plan and coordinate the delivery and return of equipment, maintain inventory, and supervise transfers and work orders. You will assign technicians, track fleet movements, and ensure safety and regulatory compliance while delivering excellent customer service.

Responsibilities include daily driver routing, collaboration with sales, and timely communication with warehouse teams.

Qualifications

• Post-secondary Diploma in Supply Chain, Business Administration or equivalent is an asset.
• High school graduate and post secondary education.

Responsibilities

• Plan, optimize, schedule, and route drivers for pickups and deliveries to customers and vendors.
• Coordinate transportation with customers and other branches.
• Monitor drivers’ hours of service and fleet movement.
• Ensure necessary equipment at sites and deliver documentation on time.
• Provide data/recommendations for continuous improvement and cost savings in freight management.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Team player

Organizational skills

Education

High school diploma; post secondary education

Diploma in Supply Chain or Business Administration

Tools

Microsoft Office

CVOR & ELD knowledge

Job description

The Dispatcher will plan the delivery and return of equipment efficiently, safely and quickly. The Dispatcher must maintain an accurate inventory and supervise internal transfers and work orders. They will have to ensure that technicians are assigned to day-to-day tasks and coordinate the transportation of equipment while abiding by health and safety policies and maintaining regulatory compliance.

Primary Responsibilities and Activities

Planning, optimizing, scheduling, and routing drivers for pick-ups and deliveries to customers and vendors

Work closely with the sales department to deliver a great Customer experience

Daily communication with the warehouse team

Respond knowledgeably, courteously, and promptly to incoming calls/inquiries

Ensure to have all the necessary equipment at the various sites

Organize transportation (with customers and other TPGS branches)

Monitor drivers' hours of service, availability of equipment as well as fleet movement and operations

Deliver the necessary documentation on time and provide explanations to those responsible

Support organization's strategy for continuous improvement by providing data and recommendations on operational alternatives and creating efficiencies

Drive cost savings through optimal freight management

Help and support for other related tasks

Make quick logistical decisions with customer needs and company profitability in mind.

Update driver moves in Dispatch system in a timely manner to provide visibility to customer service and customers

Communicate effectively with drivers, co-workers, and customers effectively and professionally.

Adhere to safety policies by working in a safe and professional manner, ensuring drivers are following safety procedures

Other Requirements

Proficient in the use of Microsoft Office modules

Working knowledge of CVOR and ELD regulatory guidelines

Technical aptitude (engines, control systems, networks and regulatory codes) is an asset

Present a professional image to the Company's Customers and suppliers maintaining the highest ethical standard of conduct

Maintain a well-organized and clean work area

Communicate in such a way that will avoid problems and disputes, always putting the Customer (external and internal) first

Adhere to all Health and Safety policies and practices.

Excellent written and verbal communication skills

Self-starter and a team player who can work in a team environment and independently

Being able to effectively manage multiple tasks simultaneously

Be organized with a particular focus on details

Previous experience in a dispatch role is an asset

Strong interpersonal skills

Post-secondary Diploma in Supply Chain, Business Administration or equivalent is an asset

In the case of a power outage or declared State of Emergency by any level of Government, be available for work.

Other tasks and responsibilities as may be required from time to time consistent with this position and the job description and duties set out herein.

Education and other Requirements

High school graduate and post secondary education.

5+ years of related experience

Working Conditions

Manual dexterity required to use desktop computer and peripherals

Ability to attend, host and conduct presentations

Overtime as required

Lifting or moving up to 40lbs may be required

Participation in the after-hours on call rotation