Dispatch Coordinator

Clutch Technologies Inc.; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

An innovative company is seeking a Dispatch Coordinator to enhance the vehicle pickup process. This role is pivotal in ensuring seamless communication between customers and the operations team, making every vehicle handoff smooth and efficient. The ideal candidate thrives in a fast-paced environment, is detail-oriented, and possesses strong problem-solving skills. Join a rapidly growing firm that values autonomy and offers competitive compensation. If you are passionate about logistics and customer service, this is the perfect opportunity to make a significant impact.

Benefits

Autonomy & Ownership

Competitive Compensation

Qualifications

• 1-3 years of experience in logistics or operations coordination.
• Excellent communication skills and phone presence.

Responsibilities

• Coordinate daily scheduling and routing of vehicle pickups.
• Act as the liaison between advisors and field operations.

Skills

Logistics Coordination

Customer Communication

Attention to Detail

Multitasking

Problem Solving

Education

High School Diploma

Experience in Dispatch or Operations

Tools

HubSpot

Slack

Google Sheets

Job description

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50 and Fast 500 lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, and Prince Edward Island, with recent expansion into British Columbia. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role:

We’re looking for a Dispatch Coordinator to join our Marketplace Supply (a.k.aSell-to-Clutch) team. This role is all about coordination and communication - you’ll be the critical link between our advisors finalizing customer deals and our Field Operations team executing at the curb. You’ll work behind the scenes to make sure every vehicle pickup goes off without a hitch, helping to deliver a seamless experience for customers selling their vehicles to Clutch.

What You’ll Do:

• Coordinate daily scheduling and routing of vehicle pick-ups in partnership with our Field Operations team
• Serve as the point person for dispatching and logistics for the Sell to Clutch process
• Communicate clearly and professionally with customers to confirm logistics, reschedule as needed, and ensure a smooth handoff to our field team
• Act as the internal liaison between the advisor team and field operations to ensure pickup times are accurate and achievable
• Monitor and troubleshoot any issues with appointments, proactively resolving customer or operational blockers
• Keep systems up to date and accurate in tools like HubSpot, Slack, and our proprietary dispatching tools
• Look for opportunities to streamline processes and improve the customer and field experience

All About You:

• 1-3 years of experience in a logistics, scheduling, dispatch, or operations coordination role
• Excellent phone presence and communication skill - you can make a great impression quickly and speak confidently with customers
• Incredibly organized with strong attention to detail
• Comfortable multitasking and working in a fast-paced environment
• Proactive and solutions-oriented - you don’t just identify problems, you jump in to fix them
• Familiarity with routing or scheduling software is a strong asset
• Experience working with tools like HubSpot, Slack, and Google Sheets is a plus
• Must be comfortable working 100% on-site at our Mississauga facility
• Willing to work from Tuesday to Saturday from 10AM - 6PM or 11AM - 7PM

Why you’ll love it at Clutch:

• Autonomy & ownership -- create your own path, and own your work
• Competitive compensation!

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please [e-mail] .

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