Dispatch Coordinator

Kaizen Lab Inc.; Mississauga; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a proactive Dispatch Coordinator to manage daily deliveries across the GTA. This role is perfect for someone who thrives in a fast-paced environment and excels in communication and organization. You will coordinate multiple drivers, ensuring timely deliveries while maintaining high customer satisfaction. The company offers a competitive wage, daytime hours, and a supportive work environment. If you have a passion for logistics and a knack for problem-solving, this is the opportunity for you to make a significant impact in a dynamic team setting.

Benefits

Highly Competitive Wage

Yearly Bonus

Dental/Vision Benefits

Health Spending Account

Sick Pay Allowance

Employee and Family Assistance Program

DPSP and GRSP

Continuous Learning Environment

Casual Dress Code

Fun and Supportive Work Environment

Qualifications

• 2+ years of dispatch experience in high-volume environments required.
• Exceptional problem-solving skills and keen attention to detail are essential.

Responsibilities

• Coordinate and dispatch 9+ drivers running multiple routes daily.
• Monitor vehicle locations and address delays proactively.

Skills

Dispatch Experience

Problem-Solving Skills

Communication Skills

Organizational Skills

Attention to Detail

Ability to Handle Multiple Priorities

Tools

Geotab

Epicor Prophet 21

SAP

Oracle

Microsoft Dynamics

Netsuite

Job description

Fort Garry Industries is Canada's most trusted truck and trailer parts, sales and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success!

We’re looking for a proactive, detail-driven Dispatch Coordinator who thrives in a fast-paced, high-volume delivery environment. You’ll be responsible for managing daily deliveries across the GTA and surrounding areas — ensuring our drivers are running efficiently, customers are satisfied, and operations stay on track. This role requires someone who can balance quick decision-making with strong attention to detail, while maintaining excellent communication under pressure.

What You Will Do

• Coordinate and dispatch 9+ drivers running multiple routes daily (flatbeds and vans)
• Plan and adjust runs in real-time to maintain delivery commitments (3 hour window from order to delivery)
• Communicate clearly and professionally with drivers, customers, warehouse staff, and management
• Monitor vehicle locations via fleet tracking software (Geotab) and proactively address delays or route issues
• Track and follow up on high-priority and time-sensitive deliveries (up to 130 deliveries a day)
• Ensure all deliveries are logged, documented, and invoiced correctly
• Work closely with the warehouse team to confirm order readiness and help manage volume overflow
• Enforce driver expectations, route cut-off times, and time-on-site limits
• Report exceptions, missed deliveries, or chronic issues with clear notes and suggestions
• Continuously improve route planning and dispatch processes to reduce delays and maximize delivery success
• Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
• Champion FGI's safety culture by performing all duties within established procedures and practices
• Other duties as assigned

What We Require:

• 2+ years of dispatch experience, ideally in last-mile, high-volume environments required
• Experience using Geotab or similar fleet tracking software preferred
• Background in logistics, transportation, or warehouse coordination preferred
• Familiarity with Epicor Prophet 21 or ERP systems like SAP, Oracle, Microsoft Dynamics or Netsuite is an asset
• Heavy-duty parts knowledge or background is an asset
• Exceptional problem-solving skills — you don’t just spot issues, you fix them fast
• Highly organized with a keen attention to detail — accuracy in deliveries and documentation is essential to success in this role
• Able to handle multiple drivers, routes, and priorities under tight timelines
• Excellent communicator — you’re calm, clear, and direct whether you’re talking to drivers or customers
• A team player with a no-excuses attitude — you do what it takes to get the job done right
• Experience with truck routing, delivery cut-offs, and multi-stop run setups
• Familiarity with manual and automated run planning
• Strong follow-up and accountability mindset — you don’t let issues slide

What we offer:

• A Highly Competitive Wage – eligible for a yearly bonus
• Daytime hours - No evenings or weekends
• Dental/Vision Benefits
• Health Spending Account
• Sick Pay Allowance
• Employee and Family Assistance Program
• DPSP and GRSP
• A Continuous Learning Environment
• A Casual Dress Code
• A Fun and Supportive Work Environment

Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.