Field Dispatch and Analytics Manager

Tbwa Chiat/Day Inc; Vaughan; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company that specializes in submetering and utility expense management. As a Dispatch Field Operator, you'll play a vital role in ensuring seamless service delivery and compliance. Your responsibilities will include coordinating field technicians, managing work orders, and maintaining communication with stakeholders. This role offers an exciting opportunity to work in a collaborative environment focused on quality and excellence. With a strong commitment to employee development and community engagement, this company is dedicated to fostering a positive workplace culture. If you're ready to make a meaningful impact in the utilities sector, this position is perfect for you.

Benefits

Employee Assistance Program

Quarterly Employee Social Events

Career Development Opportunities

Free Parking

TTC Accessible

Retail and Travel Discounts

Community Involvement Programs

Flexible Work Environment

Qualifications

• Experience in dispatching and field service coordination is essential.
• Strong organizational and communication skills are crucial for success.

Responsibilities

• Coordinate the installation and maintenance of submeters efficiently.
• Manage work orders and ensure compliance with regulations.
• Provide real-time updates and support to field technicians.

Skills

Dispatch Coordination

Work Order Management

Communication Skills

Problem-Solving Skills

Organizational Skills

Geo-Mapping

Geo-Tracking

Mobile Dispatching

Education

Experience in Field Service Coordination

Knowledge of Utilities and Telecommunications

Tools

Field Service Management Software

Location Mapping Tools

Ticketing Tools

Job description

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Dispatch Field Operator plays a critical role in coordinating the installation, maintenance, and troubleshooting of submeters. This position ensures efficient service delivery, regulatory compliance, and accurate data management by scheduling field technicians, managing work orders, and maintaining clear communication with stakeholders.

Key Responsibilities

Scheduling & Dispatching

• Assign field technicians for meter installations, maintenance, repairs, and readings.
• Prioritize service requests based on urgency (e.g., new installations, faulty meter replacements, emergency outages).
• Optimize technician schedules to minimize travel time and maximize efficiency.
• Adjust dispatch in real time to accommodate urgent requests or unforeseen issues.

Work Order Management

• Receive and process service requests from property managers, building owners, and utility companies.
• Create, assign, and track work orders, ensuring accurate details (meter type, location, access instructions).
• Verify job completion, update records, and close work orders in the system.
• Serve as the primary contact for property managers, tenants, and technicians.
• Provide ETAs and status updates on meter installations, replacements, and troubleshooting.
• Address customer concerns related to meter readings, billing discrepancies, or service delays.
• Ensure technicians have the correct site access permissions and contact details.
• Provide technicians with detailed job instructions, including meter specifications, troubleshooting steps, and safety protocols.
• Monitor job progress via location tracking and field service management software.
• Ensure technicians have the required tools and meter access before dispatching.

Data Accuracy & Reporting

• Coordinate/support accurate meter data to ensure correct billing and service records.
• Track service completion rates, technician performance, and issue resolution times.
• Generate reports on work order completion, meter performance, and operational trends.

Compliance & Safety

• Ensure dispatch operations comply with utility regulations and submetering guidelines.
• Communicate safety protocols and building-specific access requirements.
• Document and report any safety incidents, regulatory concerns, or equipment malfunctions.
• Utilize submetering dispatch and ticketing tools to track service history, manage work orders, and maintain meter data.
• Use location mapping and geo tracking to optimize technician routing and response times.
• Support field technicians in troubleshooting handheld devices, mobile applications, and remote diagnostics tools.

Required Education & Qualifications

• Experience in dispatching, field service coordination in utilities, telecommunications, courier and related delivery services.
• Strong knowledge of work order management, and field service operations.
• Excellent communication, problem-solving, and organizational skills.
• Familiarity with geo-mapping, geo-tracking, and mobile dispatching environments.
• Ability to prioritize tasks in a fast-paced, service-oriented environment.

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work.
• Give back to the community through our Wyse Helping Homes Program.
• Open yourself to amazing opportunities for career and professional development.
• Participate in our RRSP program.
• Enjoy our employee perks in retail, travel, restaurants and many more.
• We offer an Employee Assistance Program.
• Join us in our quarterly employee social events.
• Be part of a collaborative environment.
• Free parking.
• TTC accessible.

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.