Dispatch Administrative Clerk

ITN Logistics; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

ITN Logistics in Mississauga is seeking a Dispatch Administrative Clerk with Intermodal experience to join our team. You will provide exceptional customer service, support the Dispatch group with LCL & FCL shipments, and ensure adherence to company processes.

The role requires 1-2 years of administrative experience, intermodal knowledge, and familiarity with Cargowise; strong computer skills and multitasking in a fast-paced environment are valued.

Qualifications

• 1-2 years knowledge in Administrative functions.
• Experience in Intermodal is a requirement.
• Knowledge of Cargowise software an asset.

Responsibilities

• Providing exceptional customer service at all times.
• Provides support to Dispatch team - LCL & FCL and other Administrative staff.
• Follows company processes and protocols in the Dispatch department, including use of systems and software.
• Nurtures the ITN Logistics Brand as a quality, customer-centric provider.
• Attending to customer calls, issues and complaints.
• Receives inbound and outbound orders.
• Update whiteboards with day to day deliveries and export pick-ups.
• Sending status reports when required.
• Tracking shipments in rail yards (CN/CP, etc.).
• Scheduling appointments to ensure timely deliveries and avoid storage.
• Ensuring reservations are scheduled for shipments out of CN/MALPORT and RV times align.
• Creating and updating Cargowise entries, including T jobs, printing orders, billing, costs, driver pay, PODs.
• Making and updating warehouse schedule on a daily/weekly basis.
• Managing resources in dispatch to maximize efficiencies.
• Nurturing relationships with current accounts.
• Complete other administrative functions to support daily department requirements.

Skills

Administrative functions

Intermodal experience

Tools

Cargowise software

Job description

We're looking to hire a Dispatch Administrative Clerk (With Intermodal experience).

Applicants must be Canadian Citizens or Permanent Residents.

Duties:

• Providing exceptional customer service at all times.
• Provides support and back up to Dispatch team - LCL & FCL and other Administrative staff.
• Follows agreed company processes and protocols in the Dispatch department, including use of systems and software.
• Continue nurturing the ITN Logistics Brand as a quality, customer-centric, timely service provider that delivers against its value proposition.
• Attending to customer calls, issues and complaints.
• Receives inbound and outbound orders.
• Update the whiteboards with day to day deliveries & export pick-ups.
• Sending status reports when required.
• Tracking shipments in all rail yards - CN/CP, etc.
• Scheduling appointments to ensure timely deliveries / and to avoid storage.
• Ensuring reservations are scheduled for shipments out of CN/MALPORT and ensuring RV times correlate with shipment appointments.
• Making RV’s for empty container returns and Export booking’s - advising ITN rep/customer if any difficulty with Export booking #’s (capacity).
• Creating and updating Cargowise - including, but not limited to “T” Jobs, printing orders, billing, putting costs, driver’s pay, PODs.
• Making and updating warehouse schedule on a daily and weekly basis.
• Ensure the resources in the dispatch function of the company are managed effectively to achieve maximum efficiencies.
• Continued nurturing of the relationship with current accounts.
• Complete other administrative functions that support the daily requirements of the department.

Knowledge and Skills Required: Education and Industry Knowledge:

• 1-2 years knowledge in Administrative functions.
• Experience in Intermodal a requirement.
• Knowledge of working on Cargowise software an asset.

Technical Skills / Qualifications:

• Proficiency with computers, ability to work in Windows applications, especially Microsoft Office is an asset.
• Excellent problem-solving skills.

Other:

• Required to work a flexible schedule of 8 hours daily shifts, Monday to Friday.
• Ability to communicate in a manner, which is clear, effective, and respectful.
• Detail-oriented.
• Good organization skills while working in a fast-paced environment.
• Ability to Multitask and meet deadlines with minimum disruption.