Disability & Leave Management Specialist

Westland Insurance Group; Surrey; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Open workplace

Growth opportunities

Autonomy

Inclusive culture

Total rewards program

Values Days

Volunteer Days

Job summary

Westland Insurance Group in Surrey, BC, is hiring a Disability & Leave Management Specialist for a hybrid role within our People & Performance team. You’ll guide employees through disability claims, leaves, accommodations, and safe returns to work.

You’ll partner with employees, leaders, insurers, and health professionals to navigate complex situations, ensuring practical solutions that support the business while protecting employee well-being. 3-5 years of relevant experience preferred.

Qualifications

• Manage disability, leave, accommodation, and return-to-work cases from intake to resolution.
• Provide guidance on disability and leave processes and EI sickness benefits.
• Coordinate disability and leave claims with employees, insurers, Payroll, healthcare providers.
• Review functional abilities information and collaborate to develop practical accommodations.

Responsibilities

• Coach and guide leaders on disability management and return-to-work planning.
• Support leave administration, including Records of Employment and payroll processes.
• Contribute to improving procedures, tools, and resources for disability and leave management.

Skills

Disability management

Leave administration

Workplace accommodation

Case management

Empathy

Confidentiality

Stakeholder collaboration

Education

Post-secondary education in HR or related field

CDMP/CPHR designation asset

Tools

Dayforce

Job description

Are you ready for your next career opportunity? We’re searching for an experienced, people-focused, and solutions-oriented Disability & Leave Management Specialist to join Westland’s People & Performance team. This is a hybrid role based in Surrey, BC.

Do you thrive on navigating complex disability and leave cases, building trusted relationships, and finding practical solutions that support employees and the business? As a Disability & Leave Management Specialist, you’ll play an important role in guiding employees through disability claims, leaves of absence, workplace accommodations, and their return to work. You’ll partner with employees, leaders, insurers, and healthcare professionals to navigate challenging situations, address barriers, and develop safe, sustainable return-to-work solutions.

Expected Compensation: The expected hiring range for this role is $60,000 to $75,000 based on a 35-hour work week. Your rate of pay will be determined based on your qualifications and experience, while considering market conditions and internal equity.

Discover what’s possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of clients, communities, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

Taking care of people is at the heart of what we do, and this role offers an opportunity to bring that commitment to life by helping employees navigate challenging circumstances and supporting their safe and successful return to work. You’ll draw on your disability management expertise to manage cases from intake through resolution, work through complex situations, and partner with employees, leaders, and other stakeholders to find thoughtful, practical solutions. Along the way, you’ll help strengthen the processes and resources that support positive outcomes for our people.

Why you'll love Westland:

• An open, flexible and welcoming workplace
• Plenty of opportunities to grow and learn
• Autonomy to drive your own success
• Be part of our inclusive culture, alongside an extraordinarily talented community with diverse backgrounds
• A total rewards program that supports your financial, physical, and mental wellbeing
• Flexible paid Values Days to celebrate days important to you
• Paid Volunteer Days through Amplifying Communities

Why we’ll love You:

• You bring 3 - 5 years of hands-on experience in disability management, leave administration, workplace accommodation, workers’ compensation, or a closely related field, including managing disability and leave cases.
• Your experience includes coordinating short-term and long-term disability claims, workers’ compensation, extended absences, workplace accommodations, and return-to-work plans.
• A solid understanding of Canadian employment standards, human rights legislation, privacy requirements, duty-to-accommodate obligations, and workers’ compensation programs helps you navigate complex cases with confidence.
• You’re comfortable reviewing functional abilities information and collaborating with employees, leaders, insurers, and healthcare professionals to develop practical accommodation and return-to-work solutions.
• Strong case management and problem-solving skills allow you to navigate complex situations, address barriers, manage competing priorities, and move cases toward resolution.
• Building trusted relationships comes naturally to you, and you approach sensitive situations with empathy, discretion, sound judgment, and a commitment to confidentiality.
• You hold post-secondary education in Human Resources, Disability Management, Occupational Health, Rehabilitation, Health Sciences, Business, or a related field. A CDMP, CRTWC, CPHR, or related designation is an asset.
• Experience with Dayforce or a comparable HRIS would be an asset.

Once here, you'll:

• Manage occupational and non-occupational disability, leave, accommodation, and return-to-work cases from intake through resolution, monitoring progress and addressing barriers along the way.
• Serve as a trusted point of contact for employees and leaders, providing guidance on disability and leave processes, workplace accommodations, and Employment Insurance (EI) sickness benefits.
• Coordinate short‑term and long‑term disability claims, workers’ compensation cases, and leave‑related activities with employees, insurers, Payroll, healthcare providers, and other partners.
• Review functional abilities information and collaborate with employees and leaders to develop practical accommodations and safe, sustainable return-to-work plans.
• Coach and guide leaders on disability management, accommodation options, return-to-work planning, and relevant legislative and policy requirements.
• Support leave administration, including Records of Employment, benefit coordination, employee status changes, and related payroll processes.
  Maintain accurate and confidential case documentation, follow up on outstanding information, and facilitate timely resolution of complex situations.
• Contribute to improving the procedures, tools, and resources that support effective disability and leave management.

#LI-LH1
#LI-Hybrid