Disability Claims Administrator

Canada Life; Winnipeg; On-site; CAD 39,000 - 53,000; Full time

Benefits offered by this job

Career development

Health & Wellness

Time off

Financial security

Rewards & recognition

Community involvement

Job summary

Canada Life in Winnipeg, MB is seeking a Disability Claims Administrator to calculate and issue long-term disability benefit payments, interpreting policy provisions and tax requirements while handling inquiries. You will perform accurate calculations and use payment systems to manage ongoing claims.

You will work with the claims team to assess medical updates, verify other income, and respond to customers by phone or in writing, in a collaborative and customer‑focused environment.

Qualifications

• Post-secondary education with a strong financial background or related experience.
• Excellent mathematical and analytical skills, plus strong communication abilities.
• Fluent in English and French with strong written and verbal skills.

Responsibilities

• Complete initial benefit calculations for new claims and setup.
• Calculate and issue long-term disability benefit payments.
• Conduct straightforward LTD calculations including inflation, COLA, rehab and partial periods.
• Handle under/overpayment calculations and follow-ups for repayment.
• Explain benefit calculations and tax issues to customers by phone or in writing.
• Maintain long-term disability claims with medical updates and income verifications.
• Support the claims team with other administrative duties as needed.
• Resolve data discrepancies through verification and reports.

Skills

Mathematical skills

Analytical thinking

Organizational skills

Bilingual FR/EN

Education

Post-secondary education with financial background

Tools

Excel

Outlook

Word

Job description

Permanent Full Time

We are looking for a Disability Claims Administrator in Winnipeg, MB.

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation related inquiries and managing the maintenance of long term disability claims in accordance with contractual and corporate policy.

What you will do:

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up.
• Calculate and issue long-term disability benefit payments.
• Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions.
• Perform straight forward Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies.

What you will bring:

• Post-secondary education with a strong financial background or equivalent related experience;
• Excellent mathematical and analytical skills;
• Demonstrated organizational and time management skills;
• Excellent oral and written communication skills (French and English)
• Team player with demonstrated customer service skills;
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software;
• Critical thinking and problem-solving abilities;
• Ability to remain flexible, work as part of a team as well as independently

The base salary for this position is between $39,100 - $52,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.