Disability Case Specialist

CAMH; Toronto; On-site; CAD 78,000 - 117,000; Full time

Benefits offered by this job

HOOPP pension

Health and dental benefits

Paid vacation 4 weeks

Flexible work arrangements

Professional development support

Job summary

CAMH is seeking a full-time Disability Claim Specialist to support occupational and non-occupational illness or injury cases in the Health, Safety & Wellness team. You will administer STD/LTD, absence management, and return-to-work programs, collaborating with insurers, HR partners, and leaders to ensure timely, equitable outcomes and compliant processes.

Strong clinical knowledge and communication are essential.

Qualifications

• Bachelor's degree in Nursing, Kinesiology or allied health field.
• Progressive experience in absence disability claims management and return-to-work.
• Knowledge of WSIB policy interpretation and human rights legislation.
• Experience with disability management in a unionized environment is preferred.
• Strong communication, problem-solving and data interpretation skills.

Responsibilities

• Collaborate with stakeholders to develop return-to-work plans.
• Manage disability claims lifecycle with accuracy and empathy.
• Prepare absence metrics and identify trends for leadership.
• Interpret medical information and translate restrictions into workplace solutions.

Skills

Disability management

Return-to-work

Case management

Data analysis

Microsoft Office

Education

Bachelor's degree in Nursing

Kinesiology

Allied health degree

Tools

Cority

Job description

Job Description

CAMH is renowned for excellence in service, research and education in the field of mental health and addiction. We are committed to providing a safe and healthy workplace for all employees. We currently have an exciting opportunity for a full-time, Disability Claim Specialist in the Health, Safety & Wellness department. The Disability Case Specialist supports CAMH objective of providing high quality, timely, and equitable support to our employees experiencing occupational and non- occupational related illness or injury. Reporting within Health, Safety and Wellness, the Disability Case Specialist is responsible for the effective administration of Short-Term-Disability (STD), long-term disability (LTD), and related absence and return-to-work processes, ensuring compliance with all applicable legislation, such as AODA, WSIB, Employment Equity Act, Human Rights and Privacy legislation, HOODIP guidelines, and CAMH policies and procedures. The role provides expert case management support to employees, leaders, HR partners and other stakeholders throughout the accommodation lifecycle. You will collaborate with internal and external stakeholders to ensure positive, timely return to work outcomes with key focus on duty to accommodate, safety, and a positive employee experience. You will respond to case issues objectively and tactfully and maintain external linkages to best practices in claim management.

Responsibilities

Working collaboratively with the employee, manager, WSIB, Human Resources partners, union, insurance provider and Physician consultant on return-to-work plans that support employee recovery while maintaining CAMH operations and workflow. The successful candidate will demonstrate sound professional judgment, objectivity, discretion, and tact when managing complex or sensitive case issues and will contribute to the continuous improvement of disability management practices through external partnerships, benchmarking, and the application of current best practices.

Serve as Subject –Matter-Expert for questions and assistance related to employee extended absences. Partner with CAMH third party Insurer to manage activity throughout the claim life cycle; facilitates the return-to-work process and coordinate RTW meeting with external stakeholders. Creatively implement and evaluate return-to-work strategies including modified work programs or permanent accommodation arrangements. Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions. Prepare metrics and absence reports, identify trends for internal stakeholders on leaves and absences. Collaborate with HR business partners to plan for new procedures, training, monitoring work once new processes have been implemented to evaluate outcomes, ensuring internal compliance, and identifying any ongoing training needs. Liaise and work collaboratively with the occupational health nurses, safety specialist, department leadership to ensure consistency of processes throughout the organization, as well as identifying areas to improve employee experience and partnership efficiencies. You will process claims efficiently, complying with disability legislation CAMH policies and collective agreements. This role works within a small but mighty team of occupational health and safety professionals who support each other and collaborate and communicate regularly. We are part of the People and Experience portfolio and work in partnership with all members of the HR team. You will support and contribute to a workplace that embraces diversity, encourages teamwork, and complies with all applicable regulatory and legislative requirements.

Qualifications

The successful candidate will possess a Baccalaureate Degree in Nursing, Kinesiology or one of the allied health/rehabilitation sciences. Certification as a Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTW) is an asset. Two to three (2-3) years of progressive experience in all aspects of absence disability claims management and return to work principles in a unionized environment, is required. Strong knowledge of WSIB insurance policy interpretation, Human Rights legislation. Knowledge and understanding of mental health and addiction-related issues and their implications for disability management and workplace accommodation. You are detail oriented, exceptional customer service skills, shows initiative and demonstrates accountability. Strong problem-solving skills, critical thinking, and attention to detail. Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions. Strong interpersonal skills in facilitation, negotiation, and conflict resolution. Adaptable to change and are able to work autonomously in an exciting, fast paced environment. You are able to contribute positively to a cross-functional team environment and can work collaboratively when issues present themselves. You have an understanding of the healthcare environment and a solid understanding of mental health and addiction issues. Strong written and verbal communication, analytical and strategic thinking as well as demonstrated proficiency in the use of Microsoft Office. Experience with Occupational Health software (Cority) would be an asset. You demonstrate the ability and interest in working with a diverse team and in an environment that values diversity and equity. Bilingualism (French/English) or proficiency in a second language would be an asset.

Compensation & Benefits

• Salary is competitive and based on experience, with a hiring range of $78,249.22 – $97,811.52 per year.


• Employees in this role may progress within the full pay range of $78,249.22 – $117,373.83 per year


• CAMH's Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support.

This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

About Us

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here.