Disability Case Manager - Mental Health

Sun Life; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading provider of health benefits in Canada is looking for a Disability Case Manager. In this role, you will manage disability claims, assist clients during their recovery, and help them return to work. The position requires analytical skills, strong communication, and the ability to handle complex claims. Opportunities for growth and a supportive work environment are offered.

Benefits

Comprehensive training program

Paid vacation and family care days

Wellness programs and health incentives

Sabbatical program

Investment in not-for-profit organizations

Qualifications

• Experience in Disability Case Management (minimum of 2 years).
• Bilingual in English and French (for specific locations).
• Detail-oriented and resilient, particularly with complex claims.

Responsibilities

• Manage disability claims to resolution and assess eligibility.
• Implement interventions to support recovery and return to work.
• Drive telephone interviews to gather information and support clients.

Skills

Analytical skills

Communication

Proactivity

Team collaboration

Tech savvy

Job description

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

We are responsible for managing disability claims to resolution. This includes :

Determine eligibility to short and long-term disability, salary continuance benefits and assess claims

Implement the right interventions to support timely recovery and return to work

Build strong relationships with our Clients : employers and their employees

Lead Clients during the absence and return to work period

Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

Identify and assess medical and non-medical influencing factors pre and post disability, functional capability, restrictions and limitations

What do you need to succeed?

Experience in Disability Case Management (Mental Health), minimum of 2 years

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide .

Analytical and detail oriented, especially with complex claims and contracts

Proactive and innovative

Great communicator with authentic care and empathy touch

Resilient and able to handle and overcome difficult and stressful situations

Tech savvy – comfortable using multiples platforms and systems

Thrives in a dynamic, fast paced environment

Collaborative team player

What’s in it for you?

Opportunities to learn new skills, grow and move into different roles

Comprehensive training program with virtual classroom and ongoing learning to be set up for success

Trusting, diverse and inclusive working environments

Supportive leadership who’s focused on your success and well-being

Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference

Sustainability commitments to create a cleaner, more inclusive and sustainable future for our communities

We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include :

Retirement & stock investment

Pay for performance reward

Wellness programs, benefits and health incentives

Paid vacation based on experience and additional days to support family care and personal emergencies

Time off for enrichment experiences through a Sabbatical program

Investment in not-for-profit organizations that are important to you

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