Bilingual Disability Case Manager (CM2) - TELUS Health

LifeWorks; Montreal; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading health and well-being provider seeks a Disability Case Manager to assist employees in navigating health-related work absences. This role entails conducting assessments, collaborating with stakeholders, and devising effective return-to-work strategies. The position offers remote working options, competitive pay, and career development within a supportive team environment.

Benefits

Flexible benefits plan

Work-from-home arrangements

Ongoing learning and career development

Qualifications

• 2-5 years experience in Disability Case Management.
• Registration or professional status in disability management is an asset.
• Background in legislation related to disability management is beneficial.

Responsibilities

• Conduct case assessments and develop documentation.
• Provide interventions to facilitate return-to-work plans.
• Communicate with human resources on case management issues.

Skills

Communication

Customer Service

Problem Solving

Empathy

Critical Thinking

Education

Degree in Occupational Health or Rehabilitation

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Disability Case Manager - TELUS Health

Absence and Disability Management

TELUS Health's Absence and Disability Management business helps employers
achieve improved health and productivity outcomes with services focused on absence reporting, proactive case management, and effective return-to-work support for a variety of employee health risks or conditions, whether related to physical, mental, social, or workplace health. Through our leave administration services, TELUS Health provides clients with improved leave compliance to federal, state, and municipal regulations as well as company-specific policies.

As a leader in absence and disability management, TELUS Health offers end-to-end administrative case management services and specialized support to help employees navigate the complexities of the health care system and remove barriers for returning to work. Our industry-leading technology and highly skilled case management expertise strengthen businesses by supporting employees effectively.

Summary

Our Disability Case Managers are responsible for assisting employees on behalf of their employer when the employee is off work or at risk of being off work for health reasons. They assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies that address those identified barriers and support employees' return to work or an appropriate alternative plan.

Disability Case Managers work with a talented and collaborative group of professionals in a dynamic role that provides ongoing learning and career development opportunities in absence and disability management. We offer:

- Remote / work-from-home arrangements and flexible hours

-A competitive compensation package including a flexible benefits plan comprised of medical, dental, and various retirement savings programs

-Access to innovative and high-quality well-being support and resources

Responsibilities

• Conduct case assessments, contacting the employee and their direct manager by telephone to explain the disability management process and gather information for assessment purposes

• Develop and document an understanding of the situation and the factors supporting as well as inhibiting a successful return to work for the employee

• Provide any of the following interventions: more in-depth assessment, medical management interventions, initiation and coordination of occupational and/or psychological interventions, utilization of specialized resources or consultations etc.

• Determine an appropriate return-to-work (RTW) goal with the employee and the employer, provide active support for the RTW planning process between the employee and their supervisor and intervene when necessary

• Communicate proactively with the employer's Human Resources representative regarding any case management issues that may impact the workplace and RTW planning

• Manage the transition to long term disability (LTD) and provide medical and summary case management information to the LTD insurer to ensure a seamless transition

• Accountability and responsibility for assigned case load in managing required tasks and relationships with stakeholders

• Attend Case Management and Disability Management department team meetings

• Other projects and tasks as assigned

Core Qualifications:

• 2-5 years comprehensive experience in Disability Case Management or combination of experience and specialized education

• Background education/course work in any of the following fields: occupational health, rehabilitation, legislation related to disability management, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability would be an asset

• Registration or professional status within the disability management or professional health sector would be an asset

Required Skills:

• Strong communication skills with exceptional customer service focus
• Exemplary interpersonal skills and ability to approach difficult situations with empathy and sensitivity
• Detail oriented focus with ability to work independently in fast paced environment
• Excellent problem solving skills and ability to apply critical thinking to execute decision making on complex situations

Join TELUS Health and be part of a team that's improving health outcomes and supporting employers and employees across North America. Our absence management solutions have been proven to reduce the duration of absences, improve organizational performance, and support employee well-being.

#Remote #DisabilityManagement #TELUSHealth

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.