Disability Case Manager

Manulife Financial; Toronto; Remote; CAD 50,000 - 85,000; Full time

Job summary

Join a leading international financial services provider as a Disability Case Manager in a fully remote position. In this role, you will support plan members across Canada, guiding them through their recovery and return to work, with responsibilities in proactive case management and handling detailed claims assessments. Strong communication, organizational and analytical skills are crucial, along with a background in healthcare and bilingualism being a significant asset.

Benefits

Opportunities for learning and career growth

Flexible, supportive environment

Focus on well-being and inclusion

Qualifications

• Experience in health-related fields is advantageous.
• Ability to make decisions under tight deadlines.
• Knowledge of disability management/group benefits is an asset.

Responsibilities

• Manage a dedicated caseload according to service level agreements.
• Assess claims based on contractual, medical, and vocational factors.
• Develop relationships with plan sponsors, members, and healthcare providers.

Skills

Bilingualism (English and French)

Critical thinking

Analytical skills

Telephonic communication

Organizational skills

Compassion

Education

Post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in healthcare

Job description

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and enjoy the flexibility of a 100% remote position. In this essential role, you will support plan members across Canada, guiding them through illness, recovery, and return to work. Your responsibilities include providing disability benefits and engaging in proactive case management focused on successful workforce reintegration. You will utilize your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and handle daily tasks efficiently. Strong telephonic communication skills are vital for connecting with plan members and making impactful decisions.

Your education and experience will assist our hiring team in identifying the best fit for roles in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities:

• Proactively manage a dedicated caseload in accordance with service level agreements and turnaround times.
• Respond promptly to emails and phone calls, managing daily administrative tasks.
• Assess claims based on contractual, medical, and vocational factors.
• Develop positive relationships through collaboration with plan sponsors, members, healthcare providers, and internal partners to facilitate successful return to work or job resolution.
• Write letters communicating benefit-related information based on analytical reasoning.
• Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members, including delivering difficult claims decisions.

Qualifications:

• Bilingualism (English and French) is an asset; ability to communicate in both languages to support clients outside Quebec.
• Post-secondary diploma, CEGEP (DEC or DEP), bachelor’s degree in healthcare, or equivalent experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• Background in health-related fields is advantageous.
• Comfortable handling incoming and outgoing calls.
• Excellent organizational and prioritization skills.

What We Offer:

• Opportunities for learning and career growth.
• A flexible, supportive environment that values well-being and inclusion.
• Supportive global team environment focused on shaping the future.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider committed to diversity and inclusion. For more, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity Employer

We embrace diversity and are committed to fair recruitment, retention, and advancement practices without discrimination. For accommodations during the application process, contact [e-mail].

Additional Details:

Location: CAN, Ontario - Full Time Remote

Salary Range: $50,700.00 CAD - $84,500.00 CAD

If applying outside the primary location, contact [e-mail] for local salary information. The actual salary depends on various factors, including market conditions and experience. Benefits include health, dental, mental health, vision, disability, life insurance, retirement plans, paid time off, and statutory leaves.